Customer Service Pro: Scheduling & Dispatch

TLC Plumbing; Santa Fe (NM); On-site; USD 37,440 - 45,760; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Life insurance

Job summary

TLC Plumbing in Santa Fe is seeking a Customer Service Representative who will be the first point of contact for customers. This position involves scheduling appointments, answering questions, and delivering excellent service to ensure customer satisfaction.

Ideal candidates will have strong customer service skills and can manage a high volume of calls. The role offers comprehensive benefits such as Medical and Dental insurance, career growth opportunities, and a supportive work culture.

Qualifications

• Able to demonstrate outstanding customer service.
• Prior call center experience is a plus.
• Willing and capable of handling additional work, or projects, as assigned.

Responsibilities

• Answer inbound calls and assist customers with questions, service requests, and scheduling.
• Document customer interactions and update records in company systems.
• Resolve customer concerns or elevate issues as needed.

Skills

Outstanding customer service

Handling large volume of calls

Attention to detail

Teamwork

Organizational skills

Tools

Scheduling and dispatching software

Job description

TLC Plumbing in Santa Fe is seeking a Customer Service Representative who will be the first point of contact for customers. This position involves scheduling appointments, answering questions, and delivering excellent service to ensure customer satisfaction.

Ideal candidates will have strong customer service skills and can manage a high volume of calls. The role offers comprehensive benefits such as Medical and Dental insurance, career growth opportunities, and a supportive work culture.