Customer Service Pro: Scheduling & Dispatch

TLC Plumbing; Santa Fe (NM); Hybrid; USD 37,440 - 45,760; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Life insurance

Job summary

TLC Plumbing in Santa Fe is seeking a Customer Service Representative who will be the first point of contact for customers. This position involves scheduling appointments, answering questions, and delivering excellent service to ensure customer satisfaction.

Ideal candidates will have strong customer service skills and can manage a high volume of calls. The role offers comprehensive benefits such as Medical and Dental insurance, career growth opportunities, and a supportive work culture.

Qualifications

• Able to demonstrate outstanding customer service.
• Prior call center experience is a plus.
• Willing and capable of handling additional work, or projects, as assigned.

Responsibilities

• Answer inbound calls and assist customers with questions, service requests, and scheduling.
• Document customer interactions and update records in company systems.
• Resolve customer concerns or elevate issues as needed.

Skills

Outstanding customer service

Handling large volume of calls

Attention to detail

Teamwork

Organizational skills

Tools

Scheduling and dispatching software

Job description

Customer Service Representative (Santa Fe)

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At TLC Plumbing Heating Cooling Electrical, we take pride in being an award-winning company built on a foundation of excellence and innovation. Our life-changing culture fosters growth, collaboration, and success, making us a sought-after workplace for experienced professionals looking to elevate their careers.

Our mission is simple yet powerful: to provide a stable and supportive work environment while earning the respect of our peers and industry leaders. We achieve this by staying true to our core values—honesty, hard work, respect, compassion, and consistency—which guide everything we do.

Job Description

We are seeking a friendly, organized, and reliable Customer Service Representative to join our team. This role is the first point of contact for customers and plays a key role in delivering excellent service by answering calls, scheduling appointments, and resolving customer questions efficiently and professionally.

Job Requirements

• Answer inbound calls and assist customers with questions, service requests, and scheduling
• Provide accurate information about services, pricing, and policies
• Schedule, reschedule, and confirm appointments
• Document customer interactions and update records in company systems
• Resolve customer concerns or escalate issues as needed
• Communicate effectively with dispatch, technicians, and management
• Maintain a professional and positive attitude at all times

Job Qualifications

• Hours of 8 am - 5 pm
• Able to demonstrate outstanding customer service.
• Capable of handling a large volume of calls with composure
• Ability to fully understand what is being communicated by clarifying with detailed questions.
• Attention to detail in data entry of work orders.
• Prior call center experience is a plus.
• Knowledge and understanding of scheduling and dispatching software.
• Promotes teamwork and displays a positive attitude.
• Ability to organize your daily priorities.
• Willing and capable of handling additional work, or projects, as assigned.

Why choose us?

• Comprehensive Benefits: Enjoy Medical, Dental, and Vision insurance, along with voluntary benefits that cater to your personal and family needs.
• Secure your future with our retirement plan and company-provided life insurance policy.
• Career Growth Opportunities: Experience unparalleled professional development in an empowering culture that values your growth and potential.
• Great Work Culture: Be part of an empowering and collaborative community.

$37,440 - $45,760

Equal Opportunity Employer, including disabled and veterans.