Customer Service Representative (Santa Fe)

TLC Plumbing Heating Cooling Electrical; Santa Fe (NM); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Retirement plan

Career growth opportunities

Great work culture

Job summary

TLC Plumbing Heating Cooling Electrical is hiring a friendly and organized Customer Service Representative in Santa Fe. You will be the first point of contact for customers, handling calls, scheduling appointments, and resolving questions professionally.

Ideal candidates demonstrate outstanding customer service, data accuracy, and the ability to coordinate with dispatch and technicians. This on-site role offers consistent hours and comprehensive benefits in a supportive team environment.

Qualifications

• Answer inbound calls and assist customers with questions, service requests, and scheduling.
• Provide accurate information about services, pricing, and policies.
• Schedule, reschedule, and confirm appointments.
• Document customer interactions and update records in company systems.
• Resolve customer concerns or escalated issues as needed.
• Communicate effectively with dispatch, technicians, and management.
• Maintain a professional and positive attitude at all times.
• Assist with permitting and other office needs.

Responsibilities

• Handle inbound calls and assist customers with questions, service requests, and scheduling.
• Provide accurate information about services, pricing, and policies.
• Schedule, reschedule, and confirm appointments.
• Document customer interactions and update records in company systems.
• Resolve customer concerns or escalated issues as needed.
• Communicate effectively with dispatch, technicians, and management.

Job description

Customer Service Representative (Santa Fe)

Share

Share

Email

Post

Share

At TLC Plumbing Heating Cooling Electrical, we take pride in being an award-winning company built on a foundation of excellence and innovation. Our life-changing culture fosters growth, collaboration, and success, making us a sought-after workplace for experienced professionals looking to elevate their careers.

Our mission is simple yet powerful: to provide a stable and supportive work environment while earning the respect of our peers and industry leaders. We achieve this by staying true to our core values—honesty, hard work, respect, compassion, and consistency—which guide everything we do.

Job Description

We are seeking a friendly, organized, and reliable Customer Service Representative to join our team. This role is the first point of contact for customers and plays a key role in delivering excellent service by answering calls, scheduling appointments, and resolving customer questions efficiently and professionally.

Job Requirements

• Answer inbound calls and assist customers with questions, service requests, and scheduling
• Provide accurate information about services, pricing, and policies
• Schedule, reschedule, and confirm appointments
• Document customer interactions and update records in company systems
• Resolve customer concerns or escalated issues as needed
• Communicate effectively with dispatch, technicians, and management
• Maintain a professional and positive attitude at all times
• Assist with permitting and other office needs

Job Qualifications

• Hours of 7:45am - 5pm
• Able to demonstrate outstanding customer service.
• Capable of handling a large volume of calls with composure
• Ability to fully understand what is being communicated by clarifying with detailed questions.
• Attention to detail in data entry of work orders.
• Prior call center experience is a plus.
• Knowledge and understanding of scheduling and dispatching software.
• Promotes teamwork and displays a positive attitude.
• Ability to organize your daily priorities.
• Willing and capable of handling additional work, or projects, as assigned.

Why choose us?

• Comprehensive Benefits: Enjoy Medical, Dental, and Vision insurance, along with voluntary benefits that cater to your personal and family needs.
• Secure your future with our retirement plan and company-provided life insurance policy.
• Career Growth Opportunities: Experience unparalleled professional development in an empowering culture that values your growth and potential.
• Great Work Culture: Be part of an empowering and collaborative community.

Hourly

$18 - $22

Equal Opportunity Employer, including disabled and veterans.