Customer Service Specialist - Glass & Windows Scheduling

Lee & Cates Glass; Saint Augustine (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Dental insurance

Job summary

Lee & Cates Glass is seeking a Customer Service Representative to be the primary contact for residential glass products and services. You will work with experienced glass installation technicians to schedule and quote installations.

Founded in 1926, Lee & Cates Glass is a family-owned company guided by ethical business practices. This role focuses on customer interaction, order processing, quotes, scheduling, and collections.

Qualifications

• Experience providing customer service for residential glass products or similar is required.
• Ability to enter orders, quotes, and invoices accurately and timely.
• Ability to schedule jobs and follow up on quotes and collections.

Responsibilities

• Be the front-line contact with customers for Lee & Cates Glass.
• Provide knowledgeable information on products and services.
• Enter work orders, purchase orders, and invoices.
• Follow up on quotes.
• Schedule jobs.
• Coordinate collections and resolve issues.
• Support sales efforts as a representative of the company.

Skills

Customer service

Scheduling

Quoting

Order entry

Collections

Problem solving

Sales skills

Tools

CRM software

Job description

Lee & Cates Glass is seeking a Customer Service Representative to be the primary contact for residential glass products and services. You will work with experienced glass installation technicians to schedule and quote installations.

Founded in 1926, Lee & Cates Glass is a family-owned company guided by ethical business practices. This role focuses on customer interaction, order processing, quotes, scheduling, and collections.