Customer Service Pro – Glass Sales & Scheduling

Lee & Cates Glass, Inc; Saint Augustine (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Dental insurance

Job summary

Lee & Cates Glass, Inc. is seeking a Customer Service Representative to serve as the primary contact for residential glass products and services in the Saint Augustine, FL area.

You will collaborate with experienced installation technicians to schedule and quote glass installations and manage orders and invoicing. The role emphasizes accurate information sharing, proactive communication with customers, and maintaining strong relationships with clients.

Qualifications

• Strong, clear communication with customers.
• Ability to schedule and coordinate installation jobs.
• Accurate data entry for orders, invoices and follow-ups.

Responsibilities

• Representative of Lee & Cates Glass - front-line contact with the customer.
• Provide knowledgeable information on our products and services to our customers.
• Order entry of work orders, purchase orders, and invoices.
• Quote follow-up.
• Scheduling of jobs.
• Collections.
• Problem-resolution.
• Salesperson

Skills

Customer service

Communication

Scheduling

Billing

Problem solving

Education

High school diploma

Tools

CRM software

Microsoft Office

Job description

Lee & Cates Glass, Inc. is seeking a Customer Service Representative to serve as the primary contact for residential glass products and services in the Saint Augustine, FL area.

You will collaborate with experienced installation technicians to schedule and quote glass installations and manage orders and invoicing. The role emphasizes accurate information sharing, proactive communication with customers, and maintaining strong relationships with clients.