Customer Service Representative - St Augustine Store

Lee & Cates Glass; Saint Augustine (FL); Presencial; USD 36.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Paid time off

401(k)

Dental insurance

Descripción de la vacante

Lee & Cates Glass is seeking a Customer Service Representative to be the primary contact for residential glass products and services. You will work with experienced glass installation technicians to schedule and quote installations.

Founded in 1926, Lee & Cates Glass is a family-owned company guided by ethical business practices. This role focuses on customer interaction, order processing, quotes, scheduling, and collections.

Formación

• Experience providing customer service for residential glass products or similar is required.
• Ability to enter orders, quotes, and invoices accurately and timely.
• Ability to schedule jobs and follow up on quotes and collections.

Responsabilidades

• Be the front-line contact with customers for Lee & Cates Glass.
• Provide knowledgeable information on products and services.
• Enter work orders, purchase orders, and invoices.
• Follow up on quotes.
• Schedule jobs.
• Coordinate collections and resolve issues.
• Support sales efforts as a representative of the company.

Conocimientos

Customer service

Scheduling

Quoting

Order entry

Collections

Problem solving

Sales skills

Herramientas

CRM software

Descripción del empleo

Benefits:

• Health insurance
• Paid time off
• 401(k)
• Dental insurance

Come join the Lee & Cates Glass team which has been family owned and operated for the past 100 years.

As a Customer Service Representative (CSR) you will be the primary customer contact for the sale and service of residential glass products and services. You will work closely scheduling and quoting the glass installation trade by working with our experience glass installation technicians.

Primary Role of a Customer Service Representative

• Representative of Lee & Cates Glass – “front-line” contact with the customer.
• Provide knowledgeable information on our products and services to our customers.
• Order entry of work orders, purchase orders, and invoices.
• Quote follow-up.
• Scheduling of jobs.
• Collections.
• Problem-resolution.
• Salesperson

Founded in 1926, Lee & Cates Glass is a family-owned and operated company that is guided by God and employs conservative and ethical business practices.

Expert Service. Decades Of Experience.

Lee and Cates Glass, Inc. is one of the largest independent glass companies in the southeast corner of the United States. We believe that well-trained, professional employees are our most valuable business assets. We are committed to exceeding our customers’ expectations, and we are dedicated to building long-term relationships with those we serve.

Below is a summary of the type of work we perform each day.

Custom Shower And Tub Enclosures

Storefronts and Commercial Contract Glazing

Insulated Glass replacement for Commercial and Residential windows

Commercial Glass Services

Mirrors

Plate Glass

Patio Doors

• Full-time
• Paid holidays and vacation
• Benefit plans
• 401k match
• Must pass a background check and drug-free workplace (no marijuana cards allowed)