Customer Service Representative - St Augustine Store

Lee & Cates Glass, Inc; Saint Augustine (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Dental insurance

Job summary

Lee & Cates Glass, Inc. is seeking a Customer Service Representative to serve as the primary contact for residential glass products and services in the Saint Augustine, FL area.

You will collaborate with experienced installation technicians to schedule and quote glass installations and manage orders and invoicing. The role emphasizes accurate information sharing, proactive communication with customers, and maintaining strong relationships with clients.

Qualifications

• Strong, clear communication with customers.
• Ability to schedule and coordinate installation jobs.
• Accurate data entry for orders, invoices and follow-ups.

Responsibilities

• Representative of Lee & Cates Glass - front-line contact with the customer.
• Provide knowledgeable information on our products and services to our customers.
• Order entry of work orders, purchase orders, and invoices.
• Quote follow-up.
• Scheduling of jobs.
• Collections.
• Problem-resolution.
• Salesperson

Skills

Customer service

Communication

Scheduling

Billing

Problem solving

Education

High school diploma

Tools

CRM software

Microsoft Office

Job description

Benefits

• Health insurance


• Paid time off


• 401(k)


• Dental insurance

Come join the Lee & Cates Glass team which has been family owned and operated for the past 100 years.

As a Customer Service Representative (CSR) you will be the primary customer contact for the sale and service of residential glass products and services. You will work closely scheduling and quoting the glass installation trade by working with our experience glass installation technicians.

Primary Role of a Customer Service Representative

• Representative of Lee & Cates Glass - \"front-line\" contact with the customer.


• Provide knowledgeable information on our products and services to our customers.


• Order entry of work orders, purchase orders, and invoices.


• Quote follow-up.


• Scheduling of jobs.


• Collections.


• Problem-resolution.


• Salesperson

Founded in 1926, Lee & Cates Glass is a family-owned and operated company that is guided by God and employs conservative and ethical business practices.

EXPERT SERVICE. DECADES OF EXPERIENCE.

Lee and Cates Glass, Inc. is one of the largest independent glass companies in the southeast corner of the United States. We believe that well-trained, professional employees are our most valuable business assets. We are committed to exceeding our customers’ expectations, and we are dedicated to building long-term relationships with those we serve.

Below is a summary of the type of work we perform each day.

• Custom Shower and Tub Enclosures


• Storefronts and Commercial Contract Glazing


• Insulated Glass replacement for Commercial and Residential windows


• Commercial Glass Services


• Mirrors


• Plate Glass

Patio Doors

• Full-time


• Paid holidays and vacation


• Benefit plans


• 401k match


• Must pass a background check and drug-free workplace (no marijuana cards allowed)