Customer Service Manager

Messika; New York (NY); On-site; USD 65,000 - 85,000; Full time

Job summary

Messika, a Parisian Haute Joaillerie Maison, is looking for a detail-oriented professional to manage the order lifecycle for Wholesale, Retail, and E-commerce partners. The role requires overseeing order management tasks, acting as a key contact for clients, and maintaining exceptional service standards. The ideal candidate has 3–5 years of experience in luxury or jewelry operations, a Bachelor's degree, and strong skills in ERP systems. Candidates fluent in English will be prioritized, with French as a plus.

Qualifications

• 3–5 years of experience in a comparable role in the jewelry or luxury industry.
• Demonstrated solid experience in corporate retail sales administration.
• Fluency in English is essential; French is an advantage.

Responsibilities

• Manage end-to-end order management processes in the ERP system.
• Act as the main point of contact for boutiques and e-commerce clients.
• Monitor delivery lead-times and prioritize customer orders.

Skills

ERP systems proficiency

Microsoft Office Suite (Excel)

Customer service skills

Operational support

Education

Bachelor's degree

Tools

M3 ERP system

Job description

Messika is a Parisian Haute Joaillerie Maison founded in 2005 by Artistic Director Valérie Messika that rewrites the codes of modern jewelry, setting diamonds free in motion.

Since the 1970s, Valérie Messika has made the world of diamonds her own, shaping an instinctive expertise and a contemporary vision.

Behind the iconic Move collection and signature High Jewelry creations, the Maison stands as a singular voice in international luxury.

THE ROLE

As a key link between Operations, Sales, Finance and Logistics, you will manage the full order lifecycle for Wholesale, Retail, Press, and E‑commerce partners within your zone, ensuring exceptional service, operational excellence, and on‑time delivery.

Key Responsibilities

• End-to-end order management in the ERP system: quotations, order entry, stock allocation, invoicing, returns, and exchanges
• Act as the main point of contact for boutiques, wholesale partners, and e‑commerce clients, providing clear product and availability information. For the e‑commerce activity, you are in direct contact with our end clients. You provide a high‑quality, personalized service and act as a true Ambassador of the Maison, embodying Messika’s standards of excellence and customer care.
• Proactively monitor delivery lead‑times, prioritizing customer orders, events, and boutique openings
• Support monthly sales objectives through order analysis, invoicing planning, and close collaboration with Sales teams
• Manage customer accounts data (pricing, incoterms, credit limits, delivery constraints) in coordination with Commercial and Finance teams
• Oversee consignment stock management, audits, and monthly invoicing
• Handle non‑valuable orders (packaging, tools, gifts) and coordinate with logistics partners and 3PLs
• Contribute to logistics coordination for events, launches, and special initiatives

YOUR PROFILE

We are seeking a poised and detail‑driven professional with 3–5 years of experience in a comparable role, ideally within the jewelry or luxury industry. The candidate holds a Bachelor’s degree and has demonstrated solid experience in corporate retail sales administration and operational support.

The candidate brings a proven ability to manage sales operations with rigor and precision, supported by strong proficiency in ERP systems (experience with M3 is an asset) and excellent command of the Microsoft Office Suite, particularly Excel. Fluency in English is essential; French is an advantage.