Customer Service Specialist – Freight & Logistics

Old Dominion Freight Line, Inc.; St. Louis (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Vision & Dental

Short Term & Long Term Disability

Flex Spending Accounts

401k Retirement plan with companymatch

Life Insurance

Wellness Program

Tuition Reimbursement for Drivers and 

Job summary

Old Dominion Freight Line, Inc. seeks a Customer Service Representative to join our OD family culture. This role delivers exceptional service in a fast-paced service center, handling calls and emails, providing quotes, aiding with bills of lading, and supporting colleagues across the team.

The position requires a high school diploma or equivalent, 1 year of customer service experience, and strong communication skills. Workdays are Monday–Friday with an afternoon shift and comprehensive benefits.

Qualifications

• High School diploma or equivalent preferred.
• 1 year of customer service experience, preferably in transportation.
• Strong attention to detail and communication skills.
• Proficiency with Microsoft Office; AS400 experience preferred.

Responsibilities

• Answer phones and respond to emails courteously and promptly.
• Provide rate quotes, sales bids, and shipment status information; assist with Bill of Lading and labeling.
• Respond to customer issues in a timely manner.
• Support internal and external customers with Service 2.OD.
• May assist with general office duties such as mailing, filing and copying.
• Scan documents into the computer system.

Skills

Attention to detail

Written and verbal communication

Multi-tasking

Customer service

Education

High School diploma or equivalent

Tools

Microsoft Office

AS400

Job description

Old Dominion Freight Line, Inc. seeks a Customer Service Representative to join our OD family culture. This role delivers exceptional service in a fast-paced service center, handling calls and emails, providing quotes, aiding with bills of lading, and supporting colleagues across the team.

The position requires a high school diploma or equivalent, 1 year of customer service experience, and strong communication skills. Workdays are Monday–Friday with an afternoon shift and comprehensive benefits.