Customer Service Clerk — Logistics & Growth Opportunities

Old Dominion Freight Line; St. Louis (MO); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Great health benefits

Vision & Dental

Short/Long term disability

401k with company match

Tuition reimbursement

Training and growth opportunities

Promote from within

Job summary

Old Dominion Freight Line in St. Louis, MO, is hiring a full-time Customer Service Representative. You will handle high-volume calls and emails, provide rate quotes, and assist customers with Bills of Lading in a fast-paced service center.

The role emphasizes accuracy, strong communication, and teamwork within the OD family culture. OD offers comprehensive benefits and growth opportunities for committed colleagues.

Qualifications

• High School diploma or equivalent preferred.
• 1 year of customer service experience, preferably in transportation.
• Strong attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office applications.
• AS400 experience preferred.
• Ability to handle multiple requests in a fast-paced environment.
• Demonstrated aptitude for quickly learning new systems and processes.

Responsibilities

• Answer phones and respond to emails in a courteous and timely manner.
• Provide rate quotes, sales bids, shipment status, and help customers fill out Bills of Lading.
• Respond to customer issues and questions promptly.
• Provide Service 2.OD to internal and external customers.
• Assist with general office duties as needed (mailing, filing, copying).
• Scan documents into the computer system (Bill of Ladings, Delivery Receipts, permits).

Skills

Customer service

Phone etiquette

Detail oriented

Written communication

Verbal communication

MS Office

AS400 experience

Education

High School diploma or equivalent

Tools

AS400

Microsoft Office

Job description

Old Dominion Freight Line in St. Louis, MO, is hiring a full-time Customer Service Representative. You will handle high-volume calls and emails, provide rate quotes, and assist customers with Bills of Lading in a fast-paced service center.

The role emphasizes accuracy, strong communication, and teamwork within the OD family culture. OD offers comprehensive benefits and growth opportunities for committed colleagues.