Customer Service Clerk - Part Time

Old Dominion Freight Line, Inc.; Irwindale (CA); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Great Health Benefits including a zero

Premium medical plan for employee

Vision & Dental

Short/Long Term Disability

Flex Spending Accounts

401k with company match

Life Insurance

Wellness Program

Paid Time Off (15 days)

9 Holidays including birthday

Tuition Reimbursement

Training and growth opportunities

Job summary

Old Dominion Freight Line, Inc. is looking for a Customer Service Representative to join our OD Family Culture in a fast-paced service center in California. You will handle phones, emails, rate quotes, and shipments status to help customers keep their promises.

The role requires strong communication, attention to detail, and the ability to juggle multiple tasks while delivering friendly, accurate service. We offer extensive benefits and opportunities for growth.

Qualifications

• High School diploma or equivalent preferred.
• 1 year of customer service experience, preferably in the transportation industry.
• Strong attention to detail.
• Excellent written and verbal communication skills.
• MS Office & AS400 experience preferred.
• Ability to handle multiple requests and priorities in a fast-paced environment.
• Demonstrated aptitude for quickly learning new systems and processes.

Responsibilities

• Answer phones and respond to emails in a courteous and timely manner.
• Perform general customer service by giving rate quotes, sales bids, status of shipments, helping customer correctly fill out a Bill of Lading and label freight, etc.
• Respond to customer issues and questions in a timely manner.
• Provide Service 2.OD to internal and external customers.
• As needed, may assist with general office duties such as mailing, filing and copying.
• Scan documents such as Bill of Ladings, Delivery Receipts, permits and other documents into the computer system.

Skills

Customer service

Phone support

Email support

Communication skills

Education

High School diploma or equivalent

Tools

AS400

Microsoft Office

Job description

At Old Dominion, we don't just move freight—we help businesses keep their promises. As one of the nation's leading LTL carriers, we've earned our reputation by putting people first, delivering premium service, and staying true to the values that have guided us for more than 90 years. Our PROMISES values shape how we work, our family culture shapes how we treat one another, and our commitment to being the Best in the Game drives everything we do.

Old Dominion Freight Line is currently recruiting for a Customer Service Representative to join our OD Family Culture. This role will successfully provide exceptional customer service duties in the service center, as well as support to other members of Old Dominion in a fast-paced high call volume environment.

Responsibilities

• Answer phones and respond to emails in a courteous and timely manner
• Perform general customer service by giving rate quotes, sales bids, status of shipments, helping customer correctly fill out a Bill of Lading and label freight, etc.
• Respond to customer issues and questions in a timely manner
• Provide Service 2.OD to internal and external customers
• As needed, may assist with general office duties such as mailing, filing and copying
• Scan documents such as Bill of Ladings, Delivery Receipts, permits and other documents into the computer system

Qualifications

• High School diploma or equivalent preferred
• 1 year of customer service experience, preferably in the transportation industry
• Strong attention to detail
• Excellent written and verbal communication skills
• Proficiency with Microsoft Office AS400 experience preferred
• Ability to handle multiple request and priorities in as fast-paced environment
• Demonstrated aptitude for quickly learning new systems and processes

Compensation

The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training, skill level, and state/local wage requirements. ($22.03-$26.78)

Old Dominion conducts a review of an Applicant’s or Employee’s criminal history in connection with a conditional offer of employment. Old Dominion reasonably believes that an Applicant’s or Employee’s criminal history may have a direct, adverse, and negative relationship with respect to the following material job duties of this specific position: Responsible for security and protection of high value freight, Responsible for sensitive information, both personal and business, Demonstrate professional customer service to fellow employees and customers, while also adhering to our harassment prevention guidelines. Therefore, an Applicant’s or Employee’s criminal history will potentially result in the withdrawal of a conditional offer of employment. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the California Fair Chance Act (FCA), the Los Angeles City Fair Chance Initiative for Hiring Ordinance (FCIHO) and the Los Angeles County Fair Chance Ordinance (FCO) as applicable.

Working Days: Monday, Tuesday, Wednesday, Thursday, Friday

Working Shift: Morning Work days/shifts may change based on scheduling and business needs and are provided as guidelines at the time of posting.

As a Full Time member of our Family, you and your family are eligible to receive:

• Great Health Benefits including a Zero premium medical plan for employee only coverage
• Vision & Dental
• Short Term & Long Term Disability
• Flex Spending Accounts
• 401k Retirement plan with company match and additional company annual discretionary match opportunity
• Life Insurance
• Wellness Program
• 15 Days Paid Time Off (includes vacation and state Sick Leave)
• 9 Paid Holidays including a birthday holiday
• Tuition Reimbursement for Drivers and Technicians
• Training and growth opportunities to build a career

We prioritize our OD family of employees Ability to advance through our promote from within philosophy National Career Opportunities Available at our 260+ service centers

Old Dominion Freight Line, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).

California Employee and Job Applicant Privacy Notice/Policy

Welcome to Old Dominion. If you are looking for a new career with the best LTL (Less-than-Truckload) carrier in the industry you’ve come to the right place. Many companies tout their family atmosphere, but at OD it truly is a reality. We’ve grown from our humble beginnings of a single truck and one route in 1934 started by Earl and Lillian Congdon to a company of over 23,000 employees. At OD we strive daily to keep the family spirit alive and help the world keep promises.