Customer Service Specialist for Home Improvement

Lowe's Companies, Inc.; Weymouth (MA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Tuition assistance

401(k) with company match

Associate discount

Track to the Trades

Job summary

Lowe's Associates work in a fast-paced retail environment across departments like Appliances, Hardware, and Garden to help customers find the right products and resolve home improvement challenges. You will greet customers, assist with locating items, and ensure orders and deliveries are fulfilled accurately and on time.

Roles may involve stocking, light loading, and cross-training in other areas to enhance service. A friendly, customer-first attitude is essential for success in this position.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 Months Experience using common retail technology, such as smart phones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction)
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Customer service

Retail experience

Bilingual (preferred)

Computer basics

Job description

Lowe's Associates work in a fast-paced retail environment across departments like Appliances, Hardware, and Garden to help customers find the right products and resolve home improvement challenges. You will greet customers, assist with locating items, and ensure orders and deliveries are fulfilled accurately and on time.

Roles may involve stocking, light loading, and cross-training in other areas to enhance service. A friendly, customer-first attitude is essential for success in this position.