Utility Assistance Navigator

Tri County Community Action; Enola (PA); In loco; USD 40.000 - 52.000; Tempo pieno

Descrizione del lavoro

Tri County Community Action in Enola, PA is seeking an Utility Assistance Coordinator to help individuals access utility assistance programs by reviewing applications, confirming income eligibility, and coordinating documentation.

The role requires strong communication, computer skills, and the ability to work with multiple databases; bilingual abilities are a plus, and driving clearances may be needed for outreach.

Competenze

• Strong computer skills with internet, spreadsheets and databases.
• Bilingual is a plus.
• Excellent verbal and written communication, including crisis/conflict management.

Mansioni

• Enter and process utility assistance applications, scan and upload documentation, and screen for income eligibility.
• Engage with individuals via phone, email, and in-person.
• Refer individuals to other assistance programs to address housing security barriers.
• Network, participate in meetings within Tri County Community Action and with partner agencies.
• Perform other job-related duties as assigned.

Conoscenze

Computer skills

Bilingual

Communication skills

Crisis management

Descrizione del lavoro

Tri County Community Action in Enola, PA is seeking an Utility Assistance Coordinator to help individuals access utility assistance programs by reviewing applications, confirming income eligibility, and coordinating documentation.

The role requires strong communication, computer skills, and the ability to work with multiple databases; bilingual abilities are a plus, and driving clearances may be needed for outreach.