Critical Dispatch & Customer Operations Specialist

Aqua, Inc.; Wilkinsburg (Allegheny County); On-site; USD 33,000 - 46,000; Full time

Job summary

Essential Utilities, Inc. is seeking a customer service professional in the Wilkinsburg area to handle inbound calls, coordinate gas service actions, and create SAP work orders.

The role supports regulatory reporting and outage tracking, with a focus on accuracy and customer care. Ideal candidates have 2+ years in customer service, strong communication skills, and the ability to multi-task in a fast-paced environment.

Qualifications

• Two years experience in customer service
• Experience in field or gas operations desired
• Excellent communication and problem-solving abilities
• Able to multi-task and manage priorities

Responsibilities

• Answer inbound customer calls and determine required actions
• Create service work orders in SAP
• Monitor interrupted gas service and contact customers
• Prepare regulatory and reporting data
• Track outages and outages reports for compliance

Skills

Customer service

Communication

Detail-oriented

Time management

Education

Associates Degree

Tools

SAP

DigTrack/811

VENTYX

SharePoint

MS Office

Job description

Essential Utilities, Inc. is seeking a customer service professional in the Wilkinsburg area to handle inbound calls, coordinate gas service actions, and create SAP work orders.

The role supports regulatory reporting and outage tracking, with a focus on accuracy and customer care. Ideal candidates have 2+ years in customer service, strong communication skills, and the ability to multi-task in a fast-paced environment.