Customer Service Representative/Collector

atlascredit; Palestine (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Atlas Credit Company is a family-owned financial institution focused on helping customers meet their financial needs since 1968. We are seeking a Customer Service Representative to deliver outstanding service, build lasting relationships, and guide customers through loan applications, account management, and collections.

The CSR will work with customers in-office and in the field, participate in outreach, and maintain accurate records while upholding company policies and providing a positive

Qualifications

• 1+ years of customer service or financial services experience (preferred).
• Strong problem-solving, communication, and listening skills.
• Ability to multi-task, prioritise, and manage time efficiently.
• Comfortably making high-volume calls and handling collections professionally.
• Willingness to learn and adapt in a fast-paced environment.
• Must have a valid driver's license, insurance, and a reliable vehicle for fieldwork.

Responsibilities

• Build strong relationships with customers through trust and open communication.
• Assist customers with financial solutions, loan applications, and account management.
• Conduct field visits to assist customers with payments when needed.
• Handle customer inquiries, resolve concerns, and provide exceptional service.
• Maintain accurate records of customer interactions and transactions.
• Follow company policies and guidelines for collections and customer engagement.
• Conduct outreach efforts to grow the customer base and market financial services.
• Manage incoming and outgoing calls to ensure timely communication.
• Ensure cash handling accuracy and office security.

Skills

Customer service

Communication

Problem-solving

Active listening

Time management

Phone calls

Fieldwork driving

Job description

Join the Atlas Credit Family!

Atlas Credit Company is a family-owned and operated financial institution dedicated to helping millions of customers meet their financial needs. Since 1968, we have provided over $3 billion in financial assistance, guided by our core values ofcommunity and family. We are committed totransparency, responsibility, and exceptional customer service, ensuring that both our employees and customers feel valued and respected. If you are looking for arewarding career in a team-driven environment where you can make a real difference, we invite you to apply for our Customer Service Representative (CSR) position!

Position Overview:

We are seeking a customer-focused, empathetic, and motivated individual to join our team as a Customer Service Representative (CSR). In this role, you will deliver outstanding customer experiences, build lasting relationships, and providepersonalized financial solutions.

As a CSR, you will engage with customers both in-office and in the field, ensuring they receive the support they need. This includes assisting withloan applications, account management, collections, and customer inquiries. We provide thorough training on field processes and customer interaction best practices to set you up for success.

Key Responsibilities:

• Build strong relationships with customers through trust and open communication.
• Assist customers with financial solutions, loan applications, and account management.
• Conduct field visits to assist customers with payments when needed.
• Handle customer inquiries, resolve concerns, and provide exceptional service.
• Maintain accurate records of customer interactions and transactions.
• Follow company policies and guidelines for collections and customer engagement.
• Conduct outreach efforts to grow the customer base and market financial services.
• Manage incoming and outgoing calls to ensure timely communication.
• Ensure cash handling accuracy and office security.

What We’re Looking For:

• 1+ years of customer service or financial services experience (preferred).
• Strong problem-solving, communication, and listening skills.
• Ability to multi-task, prioritize, and manage time efficiently.
• Comfortably making high-volume calls and handling collections professionally.
• Willingness to learn and adapt in a fast-paced environment.
• Must have a valid driver's license, insurance, and a reliable vehicle for fieldwork.

Bilingual Plus!

English Required!

Why Join Atlas Credit?

We offer a competitive salary, comprehensive benefits, and growth opportunities within our company. Our benefits package includes:

• Group Health Insurance Plans
• Optional Dental & Vision Coverage
• Paid Vacation & Sick Time
• Paid Major Holidays
• 401(k) Plan with Employer Matching
• Performance Bonuses
• Career Advancement Opportunities

Schedule & Work Environment:

8-hour shifts
Schedule: Monday-Saturday. One weekday off. Saturday availability required.