Customer Support Specialist I - One-Call Resolution

Service Experts LLC; Duluth (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Service Experts Heating & Air Conditioning is seeking a Customer Service Representative I in Duluth, GA. The role involves handling customer service requests, booking appointments, answering questions, addressing complaints, and handling billing inquiries with a courteous, professional approach to achieve one-call resolution.

Key duties include answering calls, routing to appropriate teams, maintaining customer records, and updating status in scheduling tools.

Qualifications

• High school diploma or GED required.
• 1 year of experience in customer service or related field preferred.
• Ability to multi-task in a fast-paced environment.
• Excellent customer-service, communication, and interpersonal skills.
• Effective communication with customers and colleagues to resolve issues.
• Ability to work independently or in a team setting.

Responsibilities

• Answer incoming phone calls from customers and assist or route calls to the appropriate person.
• Maintain good customer relations and ensure calls meet Service Experts’ standards.
• Handle and resolve customer concerns, complaints, and questions by phone, email, or chat.
• Clarify issues, research solutions, and escalate when needed to resolve issues.
• Update customer records and accurately dispositions calls in systems.
• Assist with dispatching and communicate service status to customers.

Skills

Customer service

Multi-tasking

Communication skills

Interpersonal skills

Teamwork

Time management

Problem solving

Adaptability

Education

High School Diploma/GED

Tools

Computers & related systems

Job description

Service Experts Heating & Air Conditioning is seeking a Customer Service Representative I in Duluth, GA. The role involves handling customer service requests, booking appointments, answering questions, addressing complaints, and handling billing inquiries with a courteous, professional approach to achieve one-call resolution.

Key duties include answering calls, routing to appropriate teams, maintaining customer records, and updating status in scheduling tools.