Customer Service Specialist

CNA Insurance; Chicago (IL); Presencial; USD 35.000 - 65.000; Jornada completa

Descripción de la vacante

CNA Insurance is seeking a customer-focused professional to handle inbound calls and emails, delivering timely responses and using logs to track issues. You will provide user support within applications and maintain professional communication.

Minimum education is a high school diploma or equivalent, with about one year of relevant experience. This role includes a comprehensive benefits package and opportunities for growth.

Formación

• High school diploma or GED or equivalent experience.
• Typically a minimum of one year of relevant experience.
• Strong communication and customer service skills.
• Familiarity with insurance industry concepts.

Responsabilidades

• Respond to calls and emails with written or verbal responses within designated timeframes.
• May use logs/tools to track and update issues.
• Provide user assistance within applications.

Conocimientos

Written communication

Verbal communication

Interpersonal skills

Analytical skills

Microsoft Office

Organization

Insurance knowledge

Customer service

Ownership

Educación

High school diploma or GED

1 year relevant experience

Herramientas

Microsoft Office Suite

Descripción del empleo

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

JOB DESCRIPTION

Essential Duties & Responsibilities

• Performs a combination of duties in accordance with departmental guidelines:
• Receives and responds to calls and emails by providing responses in writing and/or by telephone within designated timeframes.
• May utilize logs or other tools to track and update issues.
• Provides user assistance within applications.

Reporting Relationship

Supervisor or above

Skills, Knowledge And Abilities

• Strong written, verbal and interpersonal communication skills, including professional phone etiquette and the ability to work with internal and external customers at all levels.
• Strong analytical skills with the ability to work independently and proactively to identify and resolve problems.
• Solid computer skills including Microsoft Office Suite and other business related software.
• Strong organizational skills including the ability to handle multiple tasks and prioritize work.
• General knowledge of the insurance industry.
• Acts with a sense of urgency to provide superior service to our customers and internal business partners. Takes ownership to see things through to a timely resolution.
• Builds strong relationships with customers and colleagues, demonstrates teamwork and collaboration
• Communicates professionally and effectively, follows up, and keeps customers informed. Acts like an owner when making decisions.
• Embraces existing and new technology, effectively utilizes desktop tools to multi-task and deliver efficient customer service.

Education And Experience

• High school diploma, GED or equivalent experience.
• Typically a minimum of one year of relevant experience.

In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $35,000 to $65,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, please visit cnabenefits.com.

CNA utilizes AI-enabled technology during the recruiting process. For more information, please visit our careers page.

CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact [e-mail]