Customer Service Specialist - Design & Orders

Stow; Holland (MI); Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

The Stow Company in Holland, MI is seeking a Customer Service Representative to be the frontline contact for our B2B partners and direct-to-consumer customers across multiple brands. You will respond to inquiries, provide product and order information, and coordinate with internal teams to process orders and resolve issues.

Ideal candidates have 2–3 years of customer service experience, strong communication skills, and proficiency with Outlook, Word, and Excel.

Qualifications

• Minimum 2–3 years of experience in a similar customer service environment.
• Strong written, verbal, and interpersonal communication skills.
• Detail-oriented with problem-solving ability.
• Able to work independently and in a team in a fast-paced setting.

Responsabilités

• Respond to customers via phone, email, and electronic channels in a timely, professional, and courteous manner.
• Provide accurate information on products, orders, installation, and layouts.
• Troubleshoot and resolve customer complaints, ensuring win-win solutions.
• Create and update closet designs and follow up to ensure satisfaction.
• Coordinate with internal teams and business partners to process orders.
• Manage backorders and logistics communication, including packing slips and delivery schedules.
• Review orders for accuracy and update systems as needed.
• Support information requests, credits/debits, and no-charge orders.
• Contribute to continuous process improvement and uphold company values.

Connaissances

Customer service

Communication skills

Teamwork

Attention to detail

Problem solving

Self-motivation

Outils

Microsoft Outlook

Microsoft Word

Excel

Description du poste

The Stow Company in Holland, MI is seeking a Customer Service Representative to be the frontline contact for our B2B partners and direct-to-consumer customers across multiple brands. You will respond to inquiries, provide product and order information, and coordinate with internal teams to process orders and resolve issues.

Ideal candidates have 2–3 years of customer service experience, strong communication skills, and proficiency with Outlook, Word, and Excel.