Customer Service & Order Entry Specialist

Backyard Products, LLC; Monroe (MI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical benefits

Dental

Vision

401(k)

Paid time off

Employee discounts

Professional development

Job summary

Backyard Products, LLC is hiring a Customer Service Representative / Order Entry Specialist at our Monroe, MI headquarters. You will answer customer questions, process orders, and maintain records to ensure accurate, timely fulfillment.

You will liaise with vendors and internal teams to address inquiries, resolve issues, and support multiple brand accounts with strong attention to detail. Ideal candidates have 1–3 years of call center or customer-service experience, proficient Microsoft Office

Qualifications

• 1-3 years of call center or customer service experience.
• Proficiency with Word, Excel, Outlook; basic data entry and record keeping.
• Strong verbal and written communication; detail-oriented and organized.

Responsibilities

• Respond to customer questions and concerns professionally; resolve issues.
• Enter, update, and cancel orders; maintain accurate customer records.
• Document customer interactions and resolutions in service systems.
• Coordinate with vendors and customers on order processing and status.
• Assist across departments and support on-site display model sales as needed.

Skills

Call center experience

Communication skills

Attention to detail

Teamwork

Attendance reliability

Order entry

Education

High school diploma or GED

Tools

Microsoft Office

Sage ERP

Job description

Backyard Products, LLC is hiring a Customer Service Representative / Order Entry Specialist at our Monroe, MI headquarters. You will answer customer questions, process orders, and maintain records to ensure accurate, timely fulfillment.

You will liaise with vendors and internal teams to address inquiries, resolve issues, and support multiple brand accounts with strong attention to detail. Ideal candidates have 1–3 years of call center or customer-service experience, proficient Microsoft Office