B2B Customer Success & Order Specialist

The Stow Company- Holland INC; Holland (MI); Vor Ort; USD 36.000 - 48.000; Vollzeit

Zusammenfassung

The Stow Company in Holland, MI is hiring a Customer Service Representative to be the frontline contact for our B2B partners and direct-to-consumer customers across multiple brands. You will respond to inquiries, resolve issues, and support customers through ordering, design, and delivery processes.

Ideal candidates bring strong written and verbal communication, a proactive, detail-oriented approach, and the ability to work both independently and as part of a team in a fast-paced office setting.

Qualifikationen

• A minimum of 2-3 year’s previous experience in a similar environment with knowledge of customer service principles and practices.
• Strong written, verbal, and interpersonal communication skills, with proven problem-solving skills.
• Self-motivated, able to work independently and as part of a team in a fast-paced environment
• High attention to detail and accuracy
• Comfortable learning new software; proficient with Microsoft Outlook, Word, and Excel
• Interpersonal skills in order to work effectively with individuals both internally and externally to The Stow Company
• Must have excellent customer service skills; including strong written and verbal communication skills
• Must have the ability to interface with all levels of personnel in an office and a manufacturing environment
• Ability to take the initiative and work well independently with little supervision, and as part of a team

Aufgaben

• Respond to customers via phone, email, and electronic channels in a timely, professional, and courteous manner.
• Provide accurate information on products, orders, installation, and layouts.
• Troubleshoot and resolve customer complaints, ensuring win-win solutions.
• Create and update closet designs and follow up to ensure satisfaction.
• Coordinate with internal teams and business partners to process orders.
• Manage backorders and logistics communication, including packing slips and delivery schedules.
• Review orders for accuracy (ship dates, addresses, carriers) and update systems as needed.
• Support with information requests, credits/debits, and no-charge orders.
• Contribute to continuous process improvement and uphold company values and professional standards.

Kenntnisse

Customer service

Communication skills

Problem solving

Detail oriented

Team player

Independent worker

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Jobbeschreibung

The Stow Company in Holland, MI is hiring a Customer Service Representative to be the frontline contact for our B2B partners and direct-to-consumer customers across multiple brands. You will respond to inquiries, resolve issues, and support customers through ordering, design, and delivery processes.

Ideal candidates bring strong written and verbal communication, a proactive, detail-oriented approach, and the ability to work both independently and as part of a team in a fast-paced office setting.