Customer Service Specialist (Danish-speaking)

Transcom Worldwide Poland; United States; Híbrido; USD 26 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote option

Onboarding training

Internal promotions

Referral bonus

Medicover medical care

Medicover Sport

Worksmile platform

Psychologist consultations

Holiday allowance & discounts

Resumo da oferta

Transcom is seeking a Danish-speaking CX professional to join our team in Gdańsk or in a hybrid/remote setup. You will handle customer inquiries by phone and email, provide technical guidance, and schedule service appointments within structured frameworks.

The role offers comprehensive onboarding, daily team support, and real promotion opportunities through internal hiring. A benefits package includes Medicover, Sport card, Worksmile cafeteria, and access to psychologist consultations.

Qualificações

• Fluent Danish (C1) required for customer service.
• Strong listening and reading comprehension.
• Proficient computer skills for digital tasks.
• Team-oriented with willingness to learn.
• Available Monday to Friday, 8:00–18:00.

Responsabilidades

• Handle customer inquiries by phone and email.
• Assist with back-office tasks and scheduling service appointments.
• Provide technical advice and follow current procedures.
• Collaborate with Team Leader to achieve goals.
• Contribute to process improvements based on feedback.

Conhecimentos

Fluent Danish (C1)

Strong listening & reading

Proficient computer skills

Teamwork

Willingness to learn

Availability Mon–Fri 8:00–18:00

Descrição da oferta de emprego

Do you speak both Finnish and Swedish? Want to shape customer experiences for one of the world’s most recognizable brands, working from Gdańsk or in a hybrid model? Join us and give real meaning to your career in the world of CX!

What we offer

• Salary: 8950 PLN gross + bonus (up to 1,500 PLN gross).
• Flexibility: Option to work from our Gdańsk office or fully remotely.
• Full support: Comprehensive onboarding training and a team you can always count on.
• Growth: In your first 3 months, you will enhance your communication skills and learn to conduct conversations within structured frameworks. Constant, daily contact with live Danish in a close-knit team.
• Real promotion opportunities – over 90% of our higher-level positions are filled by internal candidates.
• Referral bonus: Up to 3,000 PLN gross for every person you refer who joins us.
• Benefits package: Medicover medical care, Medicover Sport card, Worksmile cafeteria platform, and consultations with a psychologist.
• Holiday allowance (wczasy pod grusżu) and discounts on partner products.

What does a typical workday look like?

• We start the day by checking for updates in procedures to always stay on top of things.
• Next, we assist customers by handling phone calls alongside back-office tasks—and in more challenging situations, you can always rely on a helping hand from your Team Leader.
• Answering customer inquiries via phone and email (back office).
• Providing technical advice and assisting with scheduling service appointments.
• Following current procedures to always deliver reliable support.
• Collaborating with the team and Team Leader to achieve goals together.
• Implementing positive changes based on received feedback.

You are a great fit if you have:

• Fluent Danish (min. C1) – essential for customer service.
• Strong listening and reading comprehension skills, with the ability to communicate clearly and respectfully.
• Proficient computer skills – all tasks are handled digitally.
• Openness to learning, a curious nature, and commitment during training sessions.
• Ability to work in a team and a willingness to help fellow team members.
• Availability to work Monday to Friday, between 8:00 AM and 6:00 PM.

From experience, we know that qualified candidates often tend to underestimate their skills.

Remote work requirements:

• A stable, wired internet connection (e.g., ADSL, fiber optic) with a minimum download speed of 5 Mbps and a minimum upload speed of 2 Mbps.

About us

At Transcom, we are deeply committed to our relationships with each other and our clients. Every day, someone new begins their journey with us, unleashing their potential and turning it into skills for the future. We value hard work, teamwork, and mutual support, driving positive and lasting change. That’s who we are—we care for one another and cheer each other on from day one. With the right mindset, the sky is the limit, and we can go really far together.