Customer Service Specialist - Consumer Protection Unit

Law, Department of; Washington (District of Columbia); Sur place; USD 36 000 - 44 000; Plein temps

Résumé du poste

The Department of Law in Georgia seeks a Customer Service Specialist in the Consumer Protection Division to handle inquiries, complaints, and information requests from the public. This role supports consumer protection by providing accurate guidance and routing issues to the appropriate state offices.

Responsibilities include answering calls, processing complaints, determining jurisdiction, and generating timely written responses while maintaining high data accuracy and customer service

Qualifications

• Two years of college and one year in customer service or equivalent.
• Bachelor’s degree preferred; prior office experience beneficial.
• Strong English communication and grammar skills.

Responsabilités

• Answers consumer telephone calls.
• Receives and processes complaints, inquiries and requests for information and/or assistance from the general public.
• Determines complaint/inquiry jurisdiction (state, local or federal) and refers matters to the appropriate office.
• Processes jurisdictional complaints by gathering and entering relevant information in a computer database with a high degree of accuracy.
• Generates response letters to written correspondence and performs related administrative and clerical work.
• Presents, organize and convey complex problems/issues.
• Performs duties in a manner that meets or exceeds office quality and quantity standards.

Connaissances

Computer data entry

Organized

Effective communication

Formation

Two years of college

Bachelor’s degree or higher

Description du poste

Explore a World of Opportunity with the State of Georgia! We are the force that drives Georgia! Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens! Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career.

Job Title: Customer Service Specialist - Consumer Protection Unit

Agency: Department of Law

Shift: Day (United States of America)

Compensation Details: MINIMUM $40,000.00

Job Description:

Office of the Attorney General Department of Law Customer Service Specialist - Consumer Protection Division The mission of the Department of Law is to serve the citizens of the State of Georgia by providing legal representation of the highest quality to the agencies, officers and employees of state government and by honorably and vigorously carrying out the constitutional and statutory responsibilities of the Attorney General. The position filled through this announcement will serve in the Consumer Protection Division. This Division is the state government entity charged with protecting Georgia consumers and businesses from unfair and deceptive and unlawful practices in the marketplace.

Job Summary:

The Customer Service Specialist is a professional who is responsible for handling questions, comments, complaints and assistance to the general public. The ultimate goal is to provide the customer with information and/or refer them to the appropriate contact to handle the particular concern.

Duties and Responsibilities:

• Answers consumer telephone calls
• Receives and processes complaints, inquiries and requests for information and/or assistance from the general public
• Determines complaint/inquiry jurisdiction (state, local or federal) and refers matters to the appropriate office.
• Processes jurisdictional complaints by gathering and entering relevant information in a computer database with a high degree of accuracy
• Generates response letters to written correspondence and performs related administrative and clerical work
• Present, organize and convey complex problems/issues
• Performs duties in a manner that meets or exceeds office quality and quantity standards
• Other duties as assigned

Skills:

• Demonstrated skill in utilizing a computer to accurately enter data in Windows based applications
• Organized, focused, and detail-oriented
• Ability to communicate effectively in person and on the telephone

Minimum Qualifications:

• Two years of college
• One year of experience in a customer service setting or equivalent position in communicating information

Preferred Qualifications:

• Bachelor’s degree or higher from an accredited college or university in any field of study; experience working in an office setting (internships qualify)
• Experience with high call volume using proper telephone etiquette
• Excellent English communication skills with good grammar (both spoken and written).

Additional Information:

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All applicants will be considered but may be screened for the preferred qualifications of the position and may not necessarily receive an interview. Selected candidates are subject to a State of Georgia tax records check and a criminal background investigation. Only candidates chosen for interviews will be notified due to the high volume of applications.

The State of Georgia is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

The position will remain open until filled.

Human Resources reserves the discretion to close the job announcement before the closing date if a significant number of applications are received.

Minimum Qualifications: Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.

Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.

Georgia State Government is a large enterprise, composed of various entities with a common goal to improve the lives of Georgia's 10 million citizens. With nearly 62,000 employees, we are one of the single largest employer in the state. Public service opportunities stretch across the state as employees live and work in all 159 counties. From traditional fields such as accounting, nursing, and engineering to unique fields like forestry and natural resources management, Georgia state government provides a world of opportunity.