Director of Consumer Services & Insurance Compliance

Insurance Department of the State of Georgia; Walnut Hills (OH); On-site; USD 102,000 - 138,000; Full time

Job summary

Georgia State Government seeks a strategic Director of Consumer Services to lead the department responsible for handling public inquiries and ensuring compliant claim practices by insurers.

You will develop policies, oversee intake and resolution of complaints, collaborate with regulators and insurers, and coach staff to deliver high-quality service to Georgia’s public. The role emphasizes data-driven oversight and clear communication to improve outcomes.

Qualifications

• Bachelor's degree in a related field from an accredited college or university.
• 5+ years in a managerial role in a related field or 2+ years at a senior level.
• Experience overseeing consumer inquiries and regulatory compliance.

Responsibilities

• Lead and oversee the Consumer Services Department.
• Oversee intake, assessment, and resolution of consumer inquiries and complaints.
• Develop and implement policies, procedures, and performance standards.
• Monitor trends and collaborate with regulators and insurers.

Skills

Leadership

Regulatory compliance

Communication

Public service

Data analytics

Education

Bachelor's degree in related field

Job description

Georgia State Government seeks a strategic Director of Consumer Services to lead the department responsible for handling public inquiries and ensuring compliant claim practices by insurers.

You will develop policies, oversee intake and resolution of complaints, collaborate with regulators and insurers, and coach staff to deliver high-quality service to Georgia’s public. The role emphasizes data-driven oversight and clear communication to improve outcomes.