Lemon Law Specialist - Consumer Protection Division

State of Georgia; Washington (District of Columbia); On-site; USD 50,000 - 70,000; Full time

Job summary

The Georgia Department of Law, Consumer Protection Division, seeks a Lemon Law Specialist to oversee Lemon Law complaints, counsel consumers, log cases, and coordinate arbitration and hearings across the state. The role requires knowledge of Georgia Lemon Law, strong written and verbal English, and the ability to work with manufacturers, dealers, counsel, and arbitrators.

Travel within state is required; candidates should have a drive to uphold public service and compliance with mediation

Qualifications

• Bachelor’s degree from an accredited four‑year college or university.
• Valid Georgia driver’s license and current full‑coverage insurance.
• Ability to use Windows‑based applications.
• Excellent English communication skills (spoken and written).

Responsibilities

• Process Lemon Law complaints, counsel consumers about the Lemon Law and rules.
• Receive, log, and review arbitration applications for accuracy and eligibility determination.
• Maintain and update case files; coordinate with the State Arbitration Panel and arbitrators.
• Schedule and attend Lemon Law hearings across Georgia; draft subpoenas and monitor order compliance.

Skills

Bachelor's degree

Driver's license

Windows-based applications

Excellent English communication

Education

Bachelor's degree

Job description

Job Title

Lemon Law Specialist - Consumer Protection Division

Agency

Department of Law

Job Requisition ID

JR0000006119

Shift

Day (United States of America)

Compensation Details

SALARY - TO BE DETERMINED

Job Description

The Office of the Attorney General Department of Law Lemon Law Specialist - Consumer Protection Division The mission of the Department of Law is to serve the citizens of the State of Georgia by providing legal representation of the highest quality to the agencies, officers and employees of state government and by honorably and vigorously carrying out the constitutional and statutory responsibilities of the Attorney General. The position filled through this announcement will serve in the Lemon Law Section of the Consumer Protection Division (CPD).

Duties & Responsibilities

• As part of the Georgia Lemon Law Administration Team, a Lemon Law Specialist processes Lemon Law complaints, including but not limited to counseling consumers about the State’s Lemon Law and Lemon Law Rules, receiving and logging Lemon Law complaints and inquiries, reviewing arbitration applications for accuracy and eligibility determination, maintaining and updating case files, interacting with the State Arbitration Panel, serving as the liaison between consumers, manufacturers, counsel and arbitrators, scheduling and attending Lemon Law hearings across the state, reviewing, proofing, and typing arbitration decisions and orders, drafting subpoenas, monitoring order compliance, and monitor, log and file reacquired vehicle notices.


• A Lemon Specialist is expected to operate with a working knowledge of relevant statutes, guidelines, regulations, procedures, and policy decisions governing the operation of the Division, interact with consumers, manufacturer, dealers, third party administrators, and all levels of state government in a way that promotes respect, encourages cooperation and contributes to excellent performance, and maintain operational security.

Minimum Qualifications

• Position requires at a minimum, completion of a Bachelor’s Degree in any field of study from an accredited four‑year college or university


• Valid Georgia driver’s license and current full‑coverage insurance


• Skill in utilizing Windows‑based applications


• Excellent English communication skills with good grammar (both spoken and written)

Preferred Qualifications

• Preference will be given to persons who in addition to meeting the minimum qualifications meet two or more of the following:


• A registered Neutral with the Georgia Office of Dispute Resolution


• Have received a certificate for Civil or Domestic Mediation training


• Have demonstrated training in alternative dispute resolution


• Have experience working in an office setting


• Have demonstrated customer service experience


• Have knowledge of the Georgia Lemon Law and Georgia Lemon Law Rules


• Are fluent in Spanish.

Additional Information

This position requires routine in‑state travel, and occasional over‑night travel. Because the Lemon Law is an alternative dispute resolution process and the Lemon Law Specialists interact with the arbitrators, consumers, manufacturers, motor vehicle dealers and attorneys, it is recommended that the Lemon Law Specialist either already has or will obtain General Civil Mediation training by the end of the first year of employment.

Employment & Background Checks

Selected candidates are subject to a State of Georgia tax records check and a criminal background investigation. Only candidates chosen for interviews will be notified due to the high volume of applications.

Equal Opportunity Employer

The State of Georgia is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services. Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.

Company Overview

Georgia State Government is a large enterprise, composed of various entities with a common goal to improve the lives of Georgia's 10 million citizens. With nearly 62,000 employees, we are one of the single largest employer in the state. Public service opportunities stretch across the state as employees live and work in all 159 counties. From traditional fields such as accounting, nursing, and engineering to unique fields like forestry and natural resources management, Georgia state government provides a world of opportunity.