Customer Service Specialist - Colors Group

Sensient Technologies Corporation; East St. Louis (IL); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

Onsite 5 days/week

Competitive pay

Benefits program

Onboarding training

Job summary

Sensient Technologies Corporation is seeking a Customer Service Representative to support the Colors Group in St. Louis. You will work closely with team members to service existing customers and contribute to a team-centric environment that supports growth.

The role requires a bachelor’s degree preferred and about 3 years of customer service experience, with strong communication skills and attention to detail. Onsite 5 days a week, with competitive pay and comprehensive benefits.

Qualifications

• A bachelor’s degree is preferred, along with 3-years of customer service experience.
• Strong communication skills, including ability to capture the detail of a situation and communicate accurately, professionally and completely, verbally and in writing.
• Ability to multitask while maintaining high degrees of attention to detail, accuracy and poise.
• Effective personal time management and organization skills.
• Solid proficiency in JD Edwards (JDE) and experience in a Microsoft Office environment (Word, Excel, Power Point) is desired

Responsibilities

• Be responsible for order administration, processing, follow-up, contract review, problem resolution, and customer requests for multiple business units.
• Accurately and efficiently process customer transactions such as orders, quotes, debits, credits or returns. Communicate with planners and shipping personnel to ensure on-time deliveries and advise customers of delays if needed. Review production and shipping schedules to determine impact on customers expected deliveries.
• Perform a variety of customer transactions such as order entry, processing, follow-up, and contract review. Work with account managers, product managers, sales administrative staff as well as shipping, production and lab to resolve discrepancies/missing information.
• Resolve routine customer issues and customer requests, communicate with account managers and customer service manager regarding any special situations.

Skills

Customer service

Communication

Multitasking

Time management

JD Edwards

Microsoft Office

Education

Bachelor's degree preferred

Tools

JD Edwards (JDE)

Microsoft Office

Job description

Sensient Technologies Corporation is seeking a Customer Service Representative to support the Colors Group in St. Louis. You will work closely with team members to service existing customers and contribute to a team-centric environment that supports growth.

The role requires a bachelor’s degree preferred and about 3 years of customer service experience, with strong communication skills and attention to detail. Onsite 5 days a week, with competitive pay and comprehensive benefits.