Customer Service Specialist – Client Support

Guidedbyljtravel; Florida; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Training and ongoing support

Flexible remote work environment

Opportunities for advancement and成长

Supportive team structure

Access to tools and systems needed for

Job summary

Guidedbyljtravel is seeking a reliable Customer Service Specialist to support clients in a fully remote environment. You will guide clients through a structured travel planning process, coordinating vacation experiences for families and handling service-related requests from start to finish.

This role emphasizes clear communication, organization, and proactive problem-solving, with training and ongoing support provided in a flexible remote setting.

Qualifications

• Strong communication and organizational skills.
• Ability to manage multiple tasks and priorities.
• Self-motivated with the ability to work independently.
• Detail-oriented with strong follow-through.
• Comfortable using online tools and systems.
• Customer service or administrative experience preferred.
• Interest in travel and working with families is a plus.

Responsibilities

• Respond to client inquiries in a timely and professional manner.
• Assist clients with vacation planning, including family-friendly options and accommodations.
• Coordinate travel-related services, scheduling, and updates.
• Provide clear communication and next steps throughout the process.
• Maintain accurate and organized client records.
• Track progress of requests to ensure timely completion.
• Deliver a consistent and positive customer experience.

Skills

Communication

Organizational skills

Multitasking

Independence

Attention to detail

Tech/tools proficiency

Customer service experience

Job description

Job Summary

We are seeking a reliable and detail-oriented Customer Service Specialist to support clients and manage service-related requests in a remote environment.

This role is ideal for individuals who enjoy helping others, staying organized, and guiding clients through a structured process from start to finish.

In this position, you will assist clients with coordinating vacation experiences, including family-focused travel planning and related arrangements.

Key Responsibilities

• Respond to client inquiries in a timely and professional manner
• Assist clients with vacation planning, including family-friendly options and accommodations
• Coordinate travel-related services, scheduling, and updates
• Provide clear communication and next steps throughout the process
• Maintain accurate and organized client records
• Track progress of requests to ensure timely completion
• Deliver a consistent and positive customer experience

Qualifications

• Strong communication and organizational skills
• Ability to manage multiple tasks and priorities
• Self-motivated with the ability to work independently
• Detail-oriented with strong follow-through
• Comfortable using online tools and systems
• Customer service or administrative experience preferred
• Interest in travel and working with families is a plus

What We Offer

• Training and ongoing support
• Flexible remote work environment
• Opportunities for advancement and growth
• Supportive team structure
• Access to tools and systems needed for success

Work Environment

• Fully remote
• Flexible scheduling options
• Reliable internet required