Customer Service Specialist - Call Center & Payments

Cubic Corporation; Tullahoma (TN); On-site; USD 19,000 - 26,000; Full time

Job summary

The Customer Service Representative (CSR) at Cubic Corporation serves as the primary point of contact for customers in a call center environment. This role focuses on delivering exceptional service, handling transactions, resolving inquiries, and adhering to company policies and performance metrics.

Candidates should have a high school diploma or GED, strong communication skills, and prior call center or high-volume service experience. Proficiency with CRM systems and data entry is a plus.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience in call center, retail, or high-volume service environment preferred.
• Strong communication, problem-solving, and interpersonal skills.

Responsibilities

• Respond to incoming customer calls promptly and courteously to ensure a positive service experience.
• Process customer transactions, including payments, refunds, and account updates, with accuracy and professionalism.
• Accurately document customer interactions, transactions, and relevant data in the system to maintain high data integrity.
• Address customer questions, troubleshoot issues, and elevate complex cases when necessary to ensure timely and effective resolution.
• Provide clear and accurate information regarding products, fare media, programs, and related services.
• Ensure compliance with company policies, regulatory requirements, and internal procedures, including proper recordkeeping.
• Meet or exceed established KPIs, including call handling time, first-call resolution, and transaction accuracy, while maintaining superior service quality.

Skills

Communication skills

Problem-solving

Interpersonal skills

Data entry

Education

High School Diploma or GED

Tools

CRM software

Job description

The Customer Service Representative (CSR) at Cubic Corporation serves as the primary point of contact for customers in a call center environment. This role focuses on delivering exceptional service, handling transactions, resolving inquiries, and adhering to company policies and performance metrics.

Candidates should have a high school diploma or GED, strong communication skills, and prior call center or high-volume service experience. Proficiency with CRM systems and data entry is a plus.