Customer Service Representative

Quality Certain Inc; San Diego (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Quality Certain Inc is seeking a Customer Service Representative to assist customers with inquiries about products and services in a fast-paced environment. You will provide introductory information, help resolve issues, and guide customers through troubleshooting steps to ensure satisfaction.

As a CSR, you will respond via phone, live chat, or email and maintain knowledge of offerings to deliver high-quality service.

Responsibilities

• Providing introductory information to prospective and new customers
• Handling customer complaints and troubleshooting issues with products or services
• Following up with clients by phone, web chat or email to ensure satisfaction

Job description

Overview

A Customer Service Representative, or CSR, assists customers with inquiries and issues related to a company’s products and services. Their duties often include answering phone calls, live chat messages or emails, finding solutions to problems for customers and maintaining expert knowledge about a company’s offerings. A Customer Service Representative’s primary duty is to deliver great customer service.

Responsibilities

• Providing introductory information, such as a product manual explanation, to prospective and new customers
• Handling customer complaints and troubleshooting issues with products or services
• Following up with clients or customers by phone, web chat or email to check that they’re still satisfied with their purchases or services received

Company info

Quality Certain Inc