Customer Service Specialist - Build Relationships & Impact

Ferrellgas; Terrace Manor (GA); Sur place; USD 38 000 - 52 000; Plein temps

Avantages offerts par ce poste

Comprehensive Health Coverage

Disability & Life Insurance

401(k) with company match

Paid Time Off (PTO) & parental leave

Tuition reimbursement

Wellness program

Résumé du poste

Ferrellgas in Augusta, GA is seeking a Full-Time Customer Service Specialist to deliver exceptional service via inbound and outbound communications. You will support customers and collaborate with internal teams to ensure a high-quality experience, enhancing overall satisfaction and loyalty.

The role emphasizes strong communication, issue resolution, accurate account maintenance, and proactive engagement with customers, with opportunities to grow within a customer-centric environment.

Qualifications

• High school diploma or equivalent required.
• 1+ year of customer service experience.
• Strong written and verbal communication; data entry and typing skills.

Responsabilités

• Answer phones, chat, social media, or email professionally.
• Maintain and update customer accounts accurately.
• Identify customer issues and propose resolutions.
• Schedule deliveries and negotiate with customers.
• Handle general service orders, pricing questions, and basic contract info.
• Assist in soft collections and payments over the phone.
• Support new customer account setup.
• Meet or exceed performance standards per policy.

Connaissances

Customer service

Negotiation

Data entry

Team building

Formation

High School Diploma or equivalent

Outils

Microsoft Excel

Microsoft Word

Microsoft Access

Description du poste

Ferrellgas in Augusta, GA is seeking a Full-Time Customer Service Specialist to deliver exceptional service via inbound and outbound communications. You will support customers and collaborate with internal teams to ensure a high-quality experience, enhancing overall satisfaction and loyalty.

The role emphasizes strong communication, issue resolution, accurate account maintenance, and proactive engagement with customers, with opportunities to grow within a customer-centric environment.