Customer Service Specialist – Billing & Dispatch

calwatergroup; Chico (CA); On-site; USD 40,000 - 47,000; Full time

Job summary

California Water Service Group in Chico, CA is seeking an Associate Customer Service Professional to provide in-person and remote support via phone, web, email and chat. You will resolve customer needs, process service requests, and assist with billing while maintaining accurate records using FCS and Oracle CCS/Billing.

As part of a service-driven team, you will communicate clearly, handle multiple tasks, and demonstrate integrity in every interaction.

Qualifications

• Assist customers with a variety of transactions through a seamless and friendly experience.
• Defuse customer situations and provide resolution in a timely and effective manner.
• Ensure the security and privacy of customer information through education, compliance and resolution of issues.
• Proficiency in multiple operating systems such as Microsoft Office and Oracle Customer Care & Billing, Field Collection System Application (FCS).
• Clear, effective communication with strong interpersonal skills.

Responsibilities

• Understand customer service and business operations to fully resolve customer needs and provide superior customer experiences by customer contact means.
• Provide customer service addressing customer requests or inquiries concerning services, water quality and billing.
• Responsible for scheduling and follow up of service/emergency requests.
• Generate and complete work orders, emails, document customer accounts and perform data entry as needed.
• Prepare bank deposit and daily cash report if applicable.

Skills

Customer service

Communication

Data entry

Multitasking

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office

Oracle CCS/Billing

Field Collection System (FCS)

Job description

California Water Service Group in Chico, CA is seeking an Associate Customer Service Professional to provide in-person and remote support via phone, web, email and chat. You will resolve customer needs, process service requests, and assist with billing while maintaining accurate records using FCS and Oracle CCS/Billing.

As part of a service-driven team, you will communicate clearly, handle multiple tasks, and demonstrate integrity in every interaction.