Customer Service Specialist: Billing, Accounts & Dispatch

Capital Waste Services LLC; Columbia (SC); On-site; USD 36,000 - 54,000; Full time

Job summary

Capital Waste Services LLC is seeking a Customer Service Representative to serve as the primary contact for customers, handling inquiries, account maintenance, billing questions, and service requests. The role collaborates with operations, dispatch, sales, and administrative teams to ensure accurate communication and promote customer satisfaction.

The CSR will enter and update service orders, assist with billing questions, and help maintain complete and accurate customer data while upholding

Qualifications

• High School Diploma or GED required.
• At least 1 year of customer service or administrative experience.
• Strong computer skills and proficiency with Microsoft Office (Outlook, Word, Excel).
• Excellent verbal and written communication skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Answer incoming customer calls, emails, and inquiries professionally.
• Resolve customer concerns and service-related issues promptly.
• Update and maintain customer information and service records.
• Process service changes, cancellations, reinstatements, and special requests.
• Coordinate with dispatch, operations, and billing to ensure accurate data and timely communication.
• Assist with billing inquiries and account adjustments.

Skills

Customer service

Microsoft Office

Communication skills

Multitasking

Education

High School Diploma or GED

Tools

CRM software

Billing software

Job description

Capital Waste Services LLC is seeking a Customer Service Representative to serve as the primary contact for customers, handling inquiries, account maintenance, billing questions, and service requests. The role collaborates with operations, dispatch, sales, and administrative teams to ensure accurate communication and promote customer satisfaction.

The CSR will enter and update service orders, assist with billing questions, and help maintain complete and accurate customer data while upholding