Customer Service Specialist (Bilingual)

PTR Global; Houston (TX); On-site; USD 38,000 - 45,000; Full time

Job summary

PTR Global is seeking a Customer Service Specialist to handle inbound calls and assist customers with account questions, billing inquiries, payment histories, payoff quotes, and issue resolution. You will guide customers through processes and ensure timely follow-up.

Responsibilities include researching accounts, addressing questions, responding to billing inquiries, and coordinating with internal departments to resolve issues while maintaining professional communication.

Qualifications

• High school diploma or GED.
• At least one year of customer service experience.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office.

Responsibilities

• Answer inbound customer calls and address account-related questions.
• Research accounts and identify the best resolution.
• Respond to billing and payment inquiries.
• Provide payment history verifications and payoff quotes.
• Coordinate issue resolution with internal departments.
• Explain procedures and provide timely customer follow-up.
• Maintain accurate and professional customer communications.

Skills

Verbal communication

Written communication

Time management

Attention to detail

Teamwork

Education

High school diploma or GED

Tools

Microsoft Office

Job description

We are seeking a Customer Service Specialist to handle inbound calls and assist customers with account questions, billing inquiries, payment histories, payoff quotes, and issue resolution.

Responsibilities:

• Answer inbound customer calls and address account-related questions.
• Research accounts and identify the best resolution.
• Respond to billing and payment inquiries.
• Provide payment history verifications and payoff quotes.
• Coordinate issue resolution with internal departments.
• Explain procedures and provide timely customer follow-up.
• Maintain accurate and professional customer communications.

Requirements:

• High school diploma or GED.
• At least one year of customer service experience.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities and meet deadlines.
• Strong attention to detail and organizational skills.
• Proficiency with Microsoft Office.
• Ability to learn new systems and work effectively in a team environment.