Customer Service Specialist — Bilingual

State Farm; Bloomington, Northern (IL, KY); Hybrid; USD 36,000 - 55,000; Full time

Job summary

State Farm in Bloomington, IL is hiring for customer service roles to support customers, agents, and other departments. You’ll handle inquiries, resolve issues, and provide accurate information by phone and online channels.

The environment is high-volume and collaborative, with varied shifts including mornings, evenings, weekends, and some holidays. Strong listening and communication skills help you succeed; bilingual (Spanish) fluency is a plus, and some positions may require licensing.

Qualifications

• Strong relationship-building, empathetic listening, and communication skills.
• Some positions require licensing.
• Some positions require bilingual (Spanish) fluency.

Skills

Relationship-building

Empathetic listening

Communication skills

Job description

State Farm in Bloomington, IL is hiring for customer service roles to support customers, agents, and other departments. You’ll handle inquiries, resolve issues, and provide accurate information by phone and online channels.

The environment is high-volume and collaborative, with varied shifts including mornings, evenings, weekends, and some holidays. Strong listening and communication skills help you succeed; bilingual (Spanish) fluency is a plus, and some positions may require licensing.