Bilingual Customer Service Manager

Jill Willey; Berwyn (IL); On-site; USD 38,000 - 55,000; Full time

Benefits offered by this job

Growth potential

Paid time off

Career-building experience

Job summary

State Farm is seeking a dedicated Customer Service Representative (CSR) to join Jill Willey's team in Berwyn, IL. This role requires bilingual Spanish and focuses on providing exceptional customer service, assisting with insurance inquiries, and managing policies effectively.

The ideal candidate should possess excellent communication skills, a strong customer service orientation, and the ability to multitask in a fast-paced environment. Benefits include career growth opportunities, paid time off, and valuable experience within the insurance industry.

Qualifications

• Bilingual in Spanish required.
• Strong problem-solving skills with a customer-centric approach.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Deliver outstanding customer service by responding to inquiries and providing guidance.
• Assist clients with policy changes, updates, and claims processing.
• Analyze customer situations to find effective solutions.
• Collaborate with team members to foster a positive team environment.

Skills

Excellent communication skills

Strong customer service orientation

Multitasking ability

Attention to detail

Proficient computer skills

Education

Previous experience in customer service or insurance

Job description

State Farm is seeking a dedicated Customer Service Representative (CSR) to join Jill Willey's team in Berwyn, IL. This role requires bilingual Spanish and focuses on providing exceptional customer service, assisting with insurance inquiries, and managing policies effectively.

The ideal candidate should possess excellent communication skills, a strong customer service orientation, and the ability to multitask in a fast-paced environment. Benefits include career growth opportunities, paid time off, and valuable experience within the insurance industry.