Bilingual Insurance CSR — Growth & Impact

Maria Capetillo; Romeoville (IL); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Advancement opportunities

401(k) matching

Competitive salary

Paid time off

Commission/bonus pay

Growth potential

Job summary

State Farm Agent Team Member in Romeoville, IL is seeking a Customer Service Representative to build relationships with clients and support insurance services. You will handle inquiries, explain policy options, and assist with billing and claims in a fast-paced agency setting.

The role emphasizes strong communication, a customer-first mindset, and the ability to work as part of a collaborative team. A positive, service-oriented attitude is essential for success.

Qualifications

• Excellent communication skills - written, verbal and listening.
• People-oriented attitude and strong interpersonal skills.
• Self-motivated with ability to work independently.
• Proactive in solving problems and taking initiative.
• Dedicated to delivering outstanding customer service.
• Ability to work effectively in a team environment.
• Bilingual Spanish required or preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service regarding inquiries on insurance availability, coverages, policy changes, transfers, claims, and billing.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

Skills

Communication skills

People-oriented

Self-motivated

Problem solving

Customer service

Teamwork

Bilingual Spanish

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Romeoville - IL - 60446

• Opportunity for advancement
• 401(k) matching

Position Overview

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

As an Agent Team Member, you will receive...

• 401K
• Paid time off (vacation and personal/sick days)
• Growth potential/Opportunity for advancement within my agency

Requirements

• Excellent communication skills - written, verbal and listening
• People-oriented
• Self-motivated
• Proactive in problem solving
• Dedicated to customer service
• Ability to work in a team environment
• Ability to effectively relate to a customer
• Property and Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)

If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.

Compensation $45,000.00 - $65,000.00 per year

Customer Service Representative - State Farm Agent Team Member

Full Time in Romeoville - IL - 60446

Benefits

• Opportunity for advancement
• 401(k) matching
• Competitive salary

Position Overview

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

As an Agent Team Member, you will receive...

• 401K
• Hourly pay plus commission/bonus
• Paid time off (vacation and personal/sick days)
• Valuable experience
• Growth potential/Opportunity for advancement within my agency

Requirements

• Excellent communication skills - written, verbal and listening
• People-oriented
• Self-motivated
• Proactive in problem solving
• Dedicated to customer service
• Ability to work in a team environment
• Ability to effectively relate to a customer
• Bilingual - Spanish required
• Property and Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)

If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. Compensation $45,000.00 - $65,000.00 per year



Apply Now State Farm agents are independent contractors who hire their own employees. State Farm agents’employees are not employees of State Farm. Agents are responsible for and make all employmentdecisions regarding their employees.

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