Customer Service Specialist – Benefits & Account Resolution

myhrhome; Fort Worth (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Tuition reimbursement

Paid time off

Volunteer time

Job summary

OneMain Financial is seeking a Customer Service Specialist to deliver accurate, timely support for questions about accounts, programs, benefits, and services. The role emphasizes strong communication, problem-solving, and careful handling of confidential data.

The position is on-site in Fort Worth, TX, Monday–Friday with daytime hours. Experience in customer service or call centers is preferred, and the organization emphasizes an inclusive culture and comprehensive benefits.

Qualifications

• High school diploma or GED.
• Experience in customer service, call center, or another customer-facing environment.

Responsibilities

• Handle a high volume of customer inquiries by phone, identifying needs and providing clear, accurate information.
• Research and resolve account questions or discrepancies, taking ownership through resolution and escalating when needed.
• Review, update, and maintain accurate customer information across multiple systems while protecting confidential data.
• Clearly explain programs, benefits, policies, procedures, and account requirements.
• Accurately document customer interactions, actions, and resolutions.
• Partner with internal teams to resolve issues and ensure seamless customer experience.

Skills

Customer service

Call center

Communication

Problem solving

Education

High school diploma or GED

Tools

CRM systems

Job description

OneMain Financial is seeking a Customer Service Specialist to deliver accurate, timely support for questions about accounts, programs, benefits, and services. The role emphasizes strong communication, problem-solving, and careful handling of confidential data.

The position is on-site in Fort Worth, TX, Monday–Friday with daytime hours. Experience in customer service or call centers is preferred, and the organization emphasizes an inclusive culture and comprehensive benefits.