Customer Care Specialist — Fast-Paced Support & Growth

OneMain Financial; Fort Worth (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health & wellbeing

401(k) match

Employee stock purchase plan

Tuition reimbursement

Continuing education

Bonus eligible

Paid time off

Volunteer time

Job summary

OneMain Financial in Fort Worth, TX is hiring a Customer Service Specialist. You will provide accurate, timely support on accounts, programs, and services, handling high call volumes with a focus on clear communication and problem solving.

Ideal candidates possess a high school diploma or GED and prior call center or customer service experience. This on-site role offers a Monday–Friday schedule with shifts that may vary to meet business needs.

Qualifications

• High school diploma or GED required.
• Experience in customer service or call center preferred.
• Strong communication and problem-solving skills required.

Responsibilities

• Handle high volume of customer inquiries by phone, identifying needs and providing clear information.
• Research and resolve account questions or discrepancies; take ownership through resolution.
• Maintain accurate customer information across systems while protecting data confidentiality.

Skills

Customer service

Phone handling

Problem solving

Attention to detail

Multi-system navigation

Education

High school diploma or GED

Tools

CRM software

Job description

OneMain Financial in Fort Worth, TX is hiring a Customer Service Specialist. You will provide accurate, timely support on accounts, programs, and services, handling high call volumes with a focus on clear communication and problem solving.

Ideal candidates possess a high school diploma or GED and prior call center or customer service experience. This on-site role offers a Monday–Friday schedule with shifts that may vary to meet business needs.