Customer Service Specialist — Autonomy & Team Focus

CFS; Bakersfield (CA); On-site; USD 41,000 - 50,000; Full time

Job summary

CFS in Bakersfield, CA is seeking a Customer Service Representative to process orders, coordinate freight, and assist customers with product and service information.

You will maintain records, resolve issues promptly, and work with accounting on invoices and credits, building lasting customer relationships in a family-oriented, autonomous team.

Ideal candidates have 1–2+ years in customer service, strong communication, attention to detail, and the ability to multitask in a fast-paced environment.

Qualifications

• 1–2+ years of customer service, order processing, administrative, or related experience.
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication skills.
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Process customer orders accurately and ensure they are completed in a timely manner.
• Coordinate freight arrangements and communicate delivery schedules to customers.
• Communicate with customers by phone and in person to answer questions and provide information.
• Maintain records of customer interactions, orders, complaints, and comments.
• Research and resolve customer service or billing issues promptly.
• Escalate unresolved concerns to the appropriate department.
• Review insurance policy terms to determine coverage for specific losses.
• Review dealer claims and evaluate parts claimed to be defective.
• Approve or deny dealer claims based on guidelines.
• Compare disputed merchandise against original requisitions and invoices.
• Coordinate with Accounting to process invoices or credits for returns.
• Provide high level customer service and build lasting relationships.

Skills

Customer service experience

Attention to detail

Communication skills

Multitasking

Job description

CFS in Bakersfield, CA is seeking a Customer Service Representative to process orders, coordinate freight, and assist customers with product and service information.

You will maintain records, resolve issues promptly, and work with accounting on invoices and credits, building lasting customer relationships in a family-oriented, autonomous team.

Ideal candidates have 1–2+ years in customer service, strong communication, attention to detail, and the ability to multitask in a fast-paced environment.