Customer Service Representative with Accounting Experience

Brandt, Inc.; Fresno, Northern (CA, KY); Hybrid; USD 30,000 - 36,000; Full time

Job summary

Brandt, Inc. in Fresno, CA is seeking a Customer Service Representative with accounting experience. The role supports customers and the sales team, handles order entry, and communicates with warehouses and accounts receivable to ensure timely shipments and payments.

The position is full-time, non-exempt, with typical five 8-hour days. Requires 2 years of order desk/customer service experience and strong Excel/Word/Outlook skills.

Qualifications

• 2 years of previous order desk/customer service experience required.

Responsibilities

• Provide courteous customer service and support to customers and the sales department.
• Enter customer orders into the system accurately.
• Transmit or email Bills of Lading and pick tickets to warehouses for shipping.
• Notify customers about back orders and coordinate with purchasing/production on inventory.
• Track orders for timely shipments and customer pickups; manage pricing in the order desk.

Skills

Customer service

Order entry

Communication

Detail‑oriented

Teamwork

Education

High school diploma

Associate’s degree preferred

Tools

Word

Excel

Outlook

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative with Accounting Experience

Full Time Fresno, CA, US

Salary Range: $22.00 To $26.00 Hourly

Customer Service Representative

Under the supervision of the Customer Service Manager, the Customer Service Representative provides support to customers and the sales department by performing the following duties.

Essential Functions

• Provides the best quality experience with courtesy and a professional attitude to maintain customer satisfaction.
• Assists customers via telephone, email, or fax regarding product availability, etc.
• Correctly enters customer orders into the system.
• Transmits or emails Bills of Lading and pick tickets of customer orders to warehouses for shipping.
• Notifies customers when back orders will be available.
• Communicates with purchasing and production regarding low inventories and product needs for customer shipments.
• Tracks orders for timely shipments and customer pickups.
• Keeps order desk price books updated for customer pricing.
• Reviews pricing and generates customer invoices.
• Coordinates with Accounts Receivable to contact delinquent account holders to request payment.
• Researches customer discrepancies and past‑due amounts with the assistance of Accounts Receivable; Contacts delinquent account holders to request payment.
• Other duties as assigned.

Qualifications:

Required:

• 2 years of previous order desk/customer service experience required.

Preferred Qualifications

• 3-5 years of previous order desk/customer service experience is strongly preferred.
• Bachelor’s Degree, preferred.
• Strong written and verbal communication skills, with the ability to convey information clearly, professionally, and effectively to diverse audiences.
• Ability to read and comprehend instructions and memos in English; Ability to carry out detailed written and verbal instructions
• Intermediate knowledge of Word, Excel, and Outlook and the ability and willingness to learn new software applications
• Attention to detail at a high level
• Self- motivated with the ability to handle multiple tasks accurately and meet deadlines in a fast‑paced environment
• Ability to build relationships and work well in a team-based environment
• Strong customer orientation

Supervisory Responsibility

None

The physical environment requires the employee to work primarily in an office environment with prolonged periods of sitting at a desk and working on a computer. Occasionally works in a warehouse/plant in heat/cold conditions. Frequently required to use personal protective equipment to prevent exposure to hazards. Must be able to lift to 25 pounds at times.

Classification/Expected Hours of Employment

This is a full‑time position that is non‑exempt. Typically works 5 eight‑hour days (Monday – Friday) with overtime as required.

Education and Experience

Must have a high school diploma or equivalent; Associate's degree preferred.

Disclaimer

This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.