Customer Service Representative

Indel Power Group; Landover (MD); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Health coverage

401k matching

Paid leave

Paid holidays

Disability insurance

Life insurance

EAP

Job summary

Johnson Truck Center, a subsidiary of Indel Power Group, in Landover, MD, is seeking a Customer Service Representative to join the service team. The role requires strong organization, multi-tasking, and excellent communication with customers and technicians to ensure smooth repair processes.

You will support administrative tasks, coordinate repair orders, and keep customers informed on costs and timelines. This is a full-time position offering competitive pay and benefits.

Qualifications

• Excellent customer service skills.
• Organized with the ability to multi-task.
• Good customer and communication skills.

Responsibilities

• Provide administrative support to the service team.
• Support the complete repair process including vehicle intake, opening repair orders, coordinating with the shop, communicating repair cost & time estimates to customers, and repair order billing.
• Promptly address and resolve customer concerns and service follow-up issues.
• Manage work in progress (WIP) and update customers daily.
• Excellent customer service skills.
• Maintain open communication with technicians, management team and customers regarding job status.
• Occasional driving is required.

Job description

$60,000-$65,000 Johnson Truck Center, a subsidiary of Indel Power Group, has an opening for a Customer Service Representative at our location in Landover, MD. This individual will be organized with the ability to multi-task and possess good customer and communication skills. Joining the service team will provide you with a rewarding work environment, excellent pay and benefits, and an opportunity for advancement.

Johnson Truck Center Landover, MD $60,000-$65,000 Johnson Truck Center, a subsidiary of Indel Power Group, has an opening for a Customer Service Representative at our location in Landover, MD. This individual will be organized with the ability to multi-task and possess good customer and communication skills. Joining the service team will provide you with a rewarding work environment, excellent pay and benefits, and an opportunity for advancement.

Key Responsibilities

• Provide administrative assistance to support the service team
• Support the complete repair process including vehicle intake, opening repair orders, coordinating with the shop, communicating repair cost & time estimates to customers, and repair order billing
• Promptly address and resolve customer concerns and service follow-up issues
• Manage work in progress (WIP) and update customers daily
• Excellent customer service skills
• Maintain open communication with technicians, management team and customers regarding job status
• Occasional driving is required

Why Indel Power Group

• Competitive compensation package, DOE
• Monthly performance incentives
• Rewarding work environment
• Opportunities for relocation & advancement
• Long established, family-owned business

Benefits

• Excellent medical, dental, & vision coverage
• Short-term/long-term disability and employee life insurance
• 401k, with matching
• Employee Assistance Program (EAP)
• Paid Annual Leave
• Paid Holidays

Indel Power Group is a drug-free workplace. All offers of employment are contingent upon passing a pre-employment drug screen and background check.

Indel Power Group is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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