Product Application Specialist

Dover Food Retail; Conyers (GA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k retirement plan

Flexible Spending

Job summary

Dover Food Retail in Conyers, GA is seeking a Product Application Specialist to configure refrigeration systems that meet customer needs and manage multiple projects concurrently. The role requires independent work, an entrepreneurial mindset, and strong problem-solving skills.

You will collaborate with Customers, Sales Representatives, Dealers, and Engineers of Record to deliver tailored solutions and ensure orders are processed accurately.

Qualifications

• Bachelor’s degree in Engineering or HVAC/R diploma.
• Minimum 5 years in HVAC/R field or 2 years HVAC/R experience with diploma.
• Proficiency in Microsoft 365 (Outlook, Teams, Excel and PowerPoint).

Responsibilities

• Liaises with third-party engineers, customers, vendors and outside sales to determine requirements and specifications.
• Generates customer legend sheets / specifications.
• Calculates refrigeration load requirements and parameters.
• Constructs full end-to-end proposals for refrigeration systems including racks, gas coolers, compressors, condensers, evaporators, and controls.
• Acts as consultant to customer on store installations or full-store remodels.
• Uses proprietary product application software to turn around proposals within service levels.

Skills

HVAC/R knowledge

Customer liaison

Project coordination

MS 365

Education

Engineering degree

HVAC/R diploma

Tools

Microsoft 365

Job description

Our Story

under brands such as HillPhoenix and Anthony.

DFR is part of the Climate & Sustainability Technologies segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.

DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.

Our Story

Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What’s Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony.

DFR is part of the Climate & Sustainability Technologies segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.

DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.

Job Title:

Product Application Specialist

Location:

Conyers, GA

What We’re Looking For

The Product Application Specialist plays a key role in helping grow our refrigerated systems business through interaction with Customers, Sales Representatives, Dealers, Engineers of Record (EORs) and Regional Sales Managers. The ideal candidate for this role can not only configure our refrigeration system products to meet the application needs of the Customer, but can also manage multiple projects concurrently. The role requires someone who can work independently, has a true entrepreneurial mindset and enjoys solving problems.

What You’ll Be Responsible For In This Role

• Liaise with third-party engineers, customers, vendors and outside sales to determine customer requirements and specifications for jobs to be designed and to understand how product should be applied
• Generates customer legend sheets / specifications
• Calculates refrigeration load requirements and parameters
• Construct full end to end proposals (entire refrigeration systems) for products to include racks, gas coolers, compressors, condensers, evaporators, controls and any other ancillary equipment to ensure the product is applied to customer expectations
• Act as consultant to customer on new store installation or full-store remodels and help shape demand to best solutions
• Utilize proprietary product application software to turn around proposals within established service levels
• Build quality into every step and ensure, once an order is entered, that all functions downstream in process have all information needed
• Enter customer orders in a timely fashion

What are the basic qualifications?

• Bachelor’s degree in Engineering or one of the following:
• Minimum of 5 years in HVAC/R field (technician or product application)
• Diploma from accredited HVAC/R institution with 2 years HVAC/R experience
• Proficiency in Microsoft 365 (Outlook, Teams, Excel and PowerPoint)

What are the preferred qualifications?

• 2-3 years’ direct experience in technical role within commercial refrigeration industry

To Be a Great Fit For The Role

• Ability to read and interpret store layout drawings / fixture plans
• Superior communication skills and customer service
• Great attention to detail
• Positive attitude and openness to coaching and constructive feedback
• Adept at learning / using new tools and systems
• Intellectually curious with strong problem-solving skills

How We Define Our Values and Why You Should Join Our Team:

The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality and delivering what we promise. It’s our values that define Dover to all of our key audiences: our shareholders, customers, prospective employees and especially ourselves.

These values must be expressed in our work and embody our actions, as they form the basis by which we do our jobs, make decisions and measure our performance. It’s our unwavering commitment to maintaining our values that defines who we are as a Company.

• Collaborative Entrepreneurial Spirit
• Winning Through Customers
• Respects and Values People
• Expectations for Results
• High Ethical Standards, Openness, and Trust

What’s in it for you?

• Medical, Dental, and Vision
• 401k Retirement Plan
• Flexible Spending
• Paid Holidays

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.