Customer Service Specialist - 3rd Shift

Equifax, Inc.; Louisville (KY); Hybrid; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Specialist to provide exceptional support to clients. This role involves responding to customer inquiries, troubleshooting technical issues, and documenting solutions to enhance product quality. The position starts with in-person training in Louisville before transitioning to a remote third-shift role. Ideal candidates will have a background in IT support and customer service, showcasing their ability to resolve issues with empathy and efficiency. Join a team that values customer satisfaction and continuous improvement in a dynamic work environment.

Qualifications

• 1+ years of IT Help Desk or PC experience.
• 1+ years of customer service experience, preferably in a call-center environment.

Responsibilities

• Responds to customer support inquiries empathetically.
• Resolves customer concerns regarding product compatibility.
• Documents recurring technical issues to support quality programs.

Skills

Customer Service

Troubleshooting

Technical Support

Documentation

Education

High School Diploma

Associates or Bachelor’s degree

Job description

Equifax is looking for a Customer Service Specialist to join our team! This individual will provide world class customer support by completing telephone and written tickets regarding service support, access requests, account maintenance support, and functionality issues.

• This will be a 12am - 8:30am M-F shift.

• Individual must be in Louisville, KY for training - first 5 weeks M-F 8am - 4:30pm

• Move to 3rd shift after training where you can work from home

What you’ll do

• Responds to customer support inquiries via telephone or written format in an empathetic and Equifax values driven manner

• Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters

• Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action

• Documents customer information and recurring technical issues to support product quality programs and product development

What experience you need

• High School Diploma or equivalent

• At least 1 year of IT Help Desk or PC experience, or related knowledge

• At least 1 year of customer service experience, preferably in a call-center environment.

What could set you apart

• Associates or Bachelor’s degree in Computer Science, Social Work, Communications or related field

• At least 1 year of experience documenting quality assurance processes

• At least 1 year of PC configuration and installation experience

• At least 1 year experience in a call-center setting