Customer Service Specialist

Prime Craftsman Homes; Wichita (KS); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Health Insurance

Dental Insurance

Life Insurance

Job summary

Prime Craftsman Homes in Wichita, KS is seeking a Customer Service Specialist to manage front desk and office operations while supporting HR and project coordination. You will greet visitors, route inquiries, and assist with scheduling and onboarding processes as needed.

This full-time, on-site role requires strong verbal and written communication, organization, and reliability. Occasional walking in the plant and lifting up to 50 pounds are part of the job, with benefits after specified periods.

Qualifications

• Strong verbal and written communication skills with a professional, customer-first attitude.
• Experience in receptionist, customer service, or administrative support preferred.
• Comfortable using standard office software, email, and HR systems or willing to learn.

Responsibilities

• Answer incoming calls and route inquiries to the correct staff member or department.
• Maintain a clean, welcoming front lobby and reception area.
• Greet customers and visitors in a warm, professional manner and escort/model homes as needed.
• Assist HR with scheduling candidate interviews and monitor email responses.
• Assist Project Coordinator with inventory and vendor communications.

Skills

Verbal communication

Written communication

Customer service mindset

Organization

Discretion

Punctuality

Multitasking

Education

High school diploma or equivalent

Tools

Prism HR

Office software

Job description

Job Summary

The Customer Service Specialist serves as the first point of contact for Prime Craftsman Homes, welcoming visitors, prospective homebuyers, vendors, community partners with a professional and helpful demeanor. This role manages front desk and general office operations while providing meaningful support to the Human Resources Director and Project Coordinator, balancing customer-facing duties with administrative and HR support tasks.

Front Desk & Facility

• Answer incoming calls, respond to general inquiries, and route calls to the correct staff member or department
• Maintain a clean, organized, and welcoming front lobby and reception area and ensure that the building is accessible during business hours.
• Sort, scan and distribute all incoming mail.

Customer & Visitor Engagement

• Greet customers and visitors in person in a warm, professional manner
• Show prospective customers available/model homes and answer general questions about product offerings
• Fill out customer forms, ensuring to vet their desires and ask all relevant questions so we can gauge interest, intent, and potential.
• Directly forward warm leads to Chief Market Officer

Human Resources Support

• Assist HR with scheduling and setting up candidate interviews
• Monitor candidate/employee email responses
• Assist staff with completing online training modules
• Support employee engagement efforts and answer general employee questions.
• Provide general administrative assistance to HR as needed (filing, data entry, correspondence, etc.)

Project Coordinator Support

• Receive, inventory and organize all incoming furnishings
• Ability to utilize software to update inventory status
• Communicate with vendors to obtain status updates
• Assist Project Coordinator with various customer project tasks as needed.
• Support plant and facility projects as assigned

Work Schedule & Benefits

• Full-time schedule, standard first shift hours Monday-Friday 7:30am-4:30pm
• Overtime may be required based on production needs.
• Paid Time off after 90 days and 401(k)
• Benefits after 60 days: Health, Dental and Life Insurance

Qualifications

• High school diploma or equivalent required; additional education or administrative experience preferred
• Prior experience in receptionist, customer service, or administrative support preferred
• Strong verbal and written communication skills with a professional, customer-first attitude
• Comfortable using standard office software, email, and HR systems (e.g., Prism HR) or willing to learn
• Highly organized with the ability to multitask and prioritize in a fast-paced, walk-in environment
• Trustworthy and discreet when handling confidential candidate and employee information
• Reliable and punctual, given responsibility for daily office opening and closing
• Primarily on-site, front-office environment with occasional walking in the plant and outside to model homes.
• Occasional lifting (training equipment, office supplies, mail/packages and boxes).

Physical & Environmental Requirements

• Ability to stand, walk, bend, kneel, climb, and reach throughout the workday.
• Ability to lift to 50 pounds with or without reasonable accommodation.
• Ability to occasionally work in a warehouse environment with noise, dust, and varying temperatures.