Design Center Coordinator

Socket.dev; Atlanta (GA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Employer Paid Basic Employee Life and

AD&D Insurance

Employer Paid Long Term Disability

Flexible Spending Accounts

Voluntary Short-Term Disability

Voluntary Life and AD&D Insurance

Voluntary Accident Insurance

Voluntary Critical Illness Insurance

Job summary

Construction Resources is seeking a Design Center Coordinator to be the showroom’s cornerstone, guiding clients from arrival through handoff and follow‑up. You will blend hospitality, sales instinct, and product knowledge to drive a premium client journey, coordinating with consultants and product experts while ensuring disciplined CRM and timely follow-up.

The role requires a minimum of 7 years in building or consultative sales, with demonstrated ability to manage complex projects and support

Qualifications

• Minimum 7 years of experience in the building industry and/or consultative sales environment.
• Ability to manage complex projects, guide high-expectation clients, and support sales teams with confidence.
• Experience coordinating with consultants, product specialists, and project managers.

Responsibilities

• Serve as the primary point of contact for assigned clients during initial engagement and early project stages.
• Welcome, qualify, and establish rapport with clients, understanding scope and outcomes.
• Facilitate introductions and smooth transitions to Category Consultants or Product Specialists.
• Maintain continuity for returning clients and builder or trade accounts.
• Drive disciplined post-visit followup and document appointment details for quoting and handoffs.
• Maintain clean CRM data to support quoting and project execution.
• Initiate timely post-visit communication to recap the visit and next steps.

Skills

Client relations

Sales coordination

CRM discipline

Showroom management

Tools

CRM software

Job description

Position Overview

The Design Center Coordinator is the cornerstone of the Design Center experience, serving as the primary point of contact for clients from the moment they arrive through successful handoff and post-visit follow-up. This role blends hospitality, sales instinct, deep product and industry knowledge, and operational precision to ensure a seamless, high-touch client journey. They are the operational linchpin between project managers, stakeholder and team members. They drive productivity, structure and momentum.

The Coordinator supports sales execution by guiding clients through their visit, coordinating with consultants and product experts, capturing and managing accurate information, and ensuring disciplined follow-up. This role acts as the client’s advocate, the team’s connector, and the owner of front-end experience quality.

This role requires a minimum of 7 years of experience in the building industry and/or consultative sales environment, with demonstrated ability to manage complex projects, guide high expectation clients, and support sales teams with confidence and credibility.

Client Experience & Ownership

• Serve as the primary point of contact for assigned clients during initial engagement and early project stages
• Welcome, qualify, and establish rapport with clients upon arrival, understanding project scope and desired outcomes
• Facilitate introductions and smooth transitions to appropriate Category Consultants or Product Specialists
• Maintain continuity for returning clients and builder or trade accounts
• Set clear expectations regarding next steps, timelines, and points of contact
• Ensure a professional, responsive, and consistent client experience aligned with brand standards

Lead, Information & CRM Discipline

• Drive disciplined postvisit followup to reinforce next steps and ensure continuity
• Document key appointment details, including project stage, scope, product interests, and preferences
• Ensure all information is complete, accurate, and ready for opportunity passing
• Coordinate internally to confirm selections and monitor quoting and estimate progress
• Maintain clean, timely CRM data to support quoting, follow-up, and project execution
• Escalate delays, gaps, or data issues that may impact the client experience or sales execution

Follow-Up & Sales Connectivity

• Initiate timely post-visit communication to recap the visit and reinforce next steps
• Ensure followup cadence supports conversion and client satisfaction
• Provide tailored follow-up materials that reflect the client’s interests, selections, and style
• Escalate any gaps, delays, or concerns to the Assistant Manager – Sales & CX for resolution
• Partner closely with sales, product, and project teams to support smooth handoffs and ongoing client satisfaction

Sales Enablement

• Identify opportunities to enhance the client’s scope through thoughtful product suggestions
• Support cross-category awareness and complementary product recommendations
• Ensure clients leave with relevant samples, materials, and a clear understanding of next steps
• Support delivery and tracking of estimates and quotes from all applicable teams

CX & Standards

• Uphold premium showroom, service, and communication standards at all times
• Identify and flag potential issues that may impact client experience, conversion, or project success
• Support showroom events and client-facing activity as needed

Success Measures

• All leads and client information entered accurately by EOD
• Timely completion of 48-hour and 1-week follow-ups
• Accurate documentation of project details, preferences, and next steps
• Clean, reliable opportunity handoffs to sales and project teams
• On-time delivery and tracking of quotes, estimates, and follow-up materials
• Positive client feedback and minimal handoff friction
• Strong alignment with sales and CX leadership

BENEFITS

• Medical
• Dental
• Vision
• Employer Paid Basic Employee Life and AD&D Insurance
• Employer Paid Long Term Disability
• Flexible Spending Accounts
• Voluntary Short-Term Disability
• Voluntary Life and AD&D Insurance
• Voluntary Accident Insurance
• Voluntary Critical Illness Insurance

EEO

At Construction Resources, our people are the driving force behind everything we do. Construction Resources is an equal opportunity employer that aspires to be the best in the business by building an associate experience that celebrates growth, development, and purpose.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to speak or hear. The employee is frequently required to sit for extended periods of time, stand, walk, climb stairs, use hands to finger, handle or feel, and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

POSITION TYPE/EXPECTED HOURS OF WORK

This is a full-time position that requires overtime as business needs dictate.

OTHER DUTIES

Please note: this job description is not designed to cover or contain a comprehensive listing of activities, duties, and responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

PRIVACY NOTICE

We value your privacy and want to ensure transparency regarding the collection and processing of your personal data. As part of our recruitment process, we require your explicit consent to collect, store, and process your personal information, including but not limited to your resume, contact details, professional experience, and other relevant data.

This data will be used solely for recruitment and hiring purposes in accordance with our privacy policy and applicable data protection regulations. Your information will be stored securely and will not be shared with third parties without your consent.

By submitting your application, you agree to the collection and processing of your personal data for the purposes stated above. You may withdraw your consent at any time by contacting us at [e-mail].