Customer Service Specialist

Office of the Secretary of Health and Human Services; Washington (District of Columbia); Remote; USD 53,000 - 69,000; Full time

Job summary

The Office of the Secretary of Health and Human Services in Washington, DC is seeking a Customer Service Specialist to manage payroll-related data entry and support compliance with personnel and pay laws.

The role collaborates with payroll providers and internal teams to resolve discrepancies, analyze service metrics, and improve customer satisfaction. Telework eligibility is available as part of federal flexibility.

Qualifications

• Foreign education credentials must be evaluated by a private organization that interprets foreign education programs and deemed equivalent to a U.S. education program; or full credit given for courses at a U.S. accredited college or university.
• Applications may be accepted from students who expect to complete qualifying education within 9 months from the date of application.
• Education completed successfully before the applicant can be appointed.

Responsibilities

• Enter and update employee or payroll-related information into automated personnel or payroll systems while verifying accuracy and completeness of data.
• Assist in researching, analyzing, and interpreting personnel and pay laws, regulations, policies, and procedures to support compliance and resolve customer issues.
• Coordinate with payroll providers, internal staff, and other stakeholders to resolve personnel and payroll discrepancies and ensure accurate processing of actions.
• Assist in gathering and analyzing customer feedback, survey data, and service metrics to identify trends and support customer satisfaction initiatives.

Education

Foreign education evaluation requirement

Job description

• Hiring Agency: Office of the Secretary of Health and Human Services
• Department: Department of Health and Human Services

This position is located in the Department of Health and Human Services, Assistant Secretary for Administration, headquartered in Washington, District of Columbia. This announcement will close at 11:59 PM, on the day that 50 applications have been received or the closing date of the announcement, whichever comes first.

Key Responsibilities

As a Customer Service Specialist, you will: Enter and update employee or payroll-related information into automated personnel or payroll systems while verifying the accuracy and completeness of data. Assist in researching, analyzing, and interpreting personnel and pay laws, regulations, policies, and procedures to support compliance and resolve customer issues.

Coordinate with payroll providers, internal staff, and other stakeholders to resolve personnel and payroll discrepancies and ensure accurate processing of actions. Assist in gathering and analyzing customer feedback, survey data, and service metrics to identify trends and support customer satisfaction initiatives.

Requirements & Education

Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.

For further information, visit: http://www.ed.gov. Note: Applications can be accepted from students who expect to complete qualifying education within 9 months from the date of application. Education was completed successfully before the applicant can be appointed.

Which agency is hiring for this position?

This position is with Office of the Secretary of Health and Human Services, Department of Health and Human Services.

What is the salary for this position?

The posted pay range is $52727 – $68549/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What security clearance is required?

This position requires a Other security clearance.

What is the application deadline?

Applications close on 2026-11-02.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.