Customer Service Specialist

Brown Medicine; United States; On-site; USD 29,000 - 48,000; Full time

Job summary

Brown University Health in Providence, RI seeks a Collections Specialist under general supervision to manage patient accounts receivable and ensure accurate billing. You will review aging reports, refer accounts to agencies when needed, and provide patients with itemized bills and payment options.

This role requires interactions with attorneys and collection agencies, filing liens when appropriate, and supporting financial assistance processes.

Responsibilities

• Review patient accounts using the Aged Trial Balance to ascertain billing and collection actions.
• Refer outstanding accounts to collection agencies when collection efforts have proven unsuccessful.
• Interact with outside precollect and collection agencies as required.
• Document collection actions on individual accounts including notices, calls, and payment arrangements.
• Provide itemized bills upon request and assist patients with Financial Assistance Applications and payment plans.

Job description

SUMMARY: Under general supervision of Collection/Customer Service Supervisor perform wide variety of duties to collect patient accounts receivable for Brown University Health. Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES: Utilizing the Aged Trial Balance report, review patient accounts to ascertain previous billing and collection action taken and work all credit balances. Refer outstanding account to collection agency for further action when collection efforts have proven unsuccessful. Interact with all outside precollect and collection agencies as required. Document collection action taken on individual accounts including date of collection notices, telephone calls made/received, credit checks and any credit arrangements made. Research and resolve billing questions from walk-in and discharged patients, attorneys, third party payors; provide patients with itemized bills upon request. File liens in cases of liabilities and assist attorneys as required for judicial system. This may require appearances in court to assist legal counsel with these liability and small claims cases to ensure collection for balances due to hospital. Follow up with all liability cases to ensure the appropriate reimbursement for hospital balances. Refer problem compromises to the supervisor for approval. Provide billing information to other health care providers as appropriate. Receive and verify patient information including changes in address, insurance coverage, and effective dates. Assist patients in completing Financial Assistance Applications and other payment plans that are available to them. Review returned mail to correct and update patient account to reflect changes and generate revised bill as needed. Participate in educational programs and in service meetings. Participate in councils, quality improvement teams and other such committees as required. Maintain quality assurance, safety, environmental and infection control in accordance with established system policies, procedures and objectives. Perform other related duties as required.

Pay Range:

$20.96-$34.61

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Corporate Headquarters - 15 LaSalle Square Providence, Rhode Island 02903

Work Type:

8:00 am - 4:30 pm

Work Shift:

Day

Daily Hours:** **

8 hours

Driving Required:

No