Customer Service Specialist

Rhode Island Hospital; Providence (RI); On-site; USD 29,000 - 48,000; Full time

Job summary

Brown University Health in Providence, RI is seeking a Collections Specialist to work under supervision to collect patient accounts receivable. The role emphasizes compassionate service and adherence to organizational values in daily interactions with patients and payers.

Responsibilities include reviewing aged trial balance, pursuing collections, documenting actions, resolving billing questions, and coordinating with attorneys and collection agencies.

Qualifications

• High school diploma or equivalent.
• One year experience in health care collection environment.

Responsibilities

• Review patient accounts using the Aged Trial Balance to identify prior billing and collections actions.
• Refer unresolved accounts to collection agencies and coordinate with outside agencies.
• Document collection actions, including notices, calls, credit checks, and payment arrangements.
• Research and resolve billing questions from walk-in or discharged patients and payors.
• Assist with liens and liaise with attorneys for court-related collection efforts.
• Follow up on liability cases to ensure hospital balances are reimbursed.
• Provide billing information to other healthcare providers as needed.
• Update patient information and assist with Financial Assistance applications and payment plans.
• Participate in educational programs and team meetings.

Education

High school diploma or equivalent

Job description

SUMMARY:

Under general supervision of Collection/Customer Service Supervisor perform wide variety of duties to collect patient accounts receivable for Brown University Health. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:

• Instill Trust and Value Differences
• Patient and Community Focus and Collaborate

RESPONSIBILITIES:

• Utilizing the Aged Trial Balance report, review patient accounts to ascertain previous billing and collection action taken and work all credit balances.
• Refer outstanding account to collection agency for further action when collection efforts have proven unsuccessful. Interact with all outside precollect and collection agencies as required.
• Document collection action taken on individual accounts including date of collection notices, telephone calls made/received, credit checks and any credit arrangements made.
• Research and resolve billing questions from walk-in and discharged patients, attorneys, third party payors; provide patients with itemized bills upon request.
• File liens in cases of liabilities and assist attorneys as required for judicial system. This may require appearances in court to assist legal counsel with these liability and small claims cases to ensure collection for balances due to hospital.
• Follow up with all liability cases to ensure the appropriate reimbursement for hospital balances. Refer problem compromises to the supervisor for approval.
• Provide billing information to other health care providers as appropriate.
• Receive and verify patient information including changes in address, insurance coverage, and effective dates. Assist patients in completing Financial Assistance Applications and other payment plans that are available to them.
• Review returned mail to correct and update patient account to reflect changes and generate revised bill as needed.
• Participate in educational programs and in service meetings.
• Participate in councils, quality improvement teams and other such committees as required.
• Maintain quality assurance, safety, environmental and infection control in accordance with established system policies, procedures and objectives.
• Perform other related duties as required.

MINIMUM QUALIFICATIONS:

BASIC KNOWLEDGE:

• High school diploma or equivalent.

EXPERIENCE:

• One year experience in health care collection environment.

Pay Range:
$20.96-$34.61

EEO Statement:
Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:
Corporate Headquarters - 15 LaSalle Square Providence, Rhode Island 02903

Work Type:
8:00 am - 4:30 pm

Work Shift:
Day

Daily Hours:
8 hours

Driving Required:
No