Customer Service Specialist

LCS Lifespan Corporate Services d/b/a Brown University Health; United States; On-site; USD 29,000 - 48,000; Full time

Job summary

Brown University Health is seeking a Collection Specialist to support patient accounts receivable under supervision. You will review aging accounts, coordinate with collection agencies, and respond to billing questions from patients and third-party payors.

The role requires at least one year of healthcare collections experience, a high school diploma, knowledge of FDCPA, and strong computer and accounting skills. Typical hours are 8:00 am to 4:30 pm, in Providence, RI.

Qualifications

• High school diploma or equivalent is required.
• Knowledge of Fair Debt Collection Act (FDCPA), computer operations and routine accounting procedures.
• One year experience in a health care collection environment.

Responsibilities

• Review patient accounts for aging balances and prior collection actions.
• Refer unresolved accounts to collection agencies when needed.
• Document collection actions including dates, notices, calls and arrangements.
• Research and resolve billing questions from patients and payors; provide itemized bills on request.
• Assist patients with Financial Assistance Applications and other payment plans.

Skills

FDCPA knowledge

Computer operations

Routine accounting procedures

Customer service

Education

High school diploma or equivalent

Job description

SUMMARY: Under general supervision of Collection/Customer Service Supervisor perform wide variety of duties to collect patient accounts receivable for Brown University Health. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate

RESPONSIBILITIES:

• Utilizing the Aged Trial Balance report, review patient accounts to ascertain previous billing and collection action taken and work all credit balances.
• Refer outstanding account to collection agency for further action when collection efforts have proven unsuccessful.
• Interact with all outside precollect and collection agencies as required.
• Document collection action taken on individual accounts including date of collection notices, telephone calls made/received, credit checks and any credit arrangements made.
• Research and resolve billing questions from walk-in and discharged patients, attorneys, third party payors; provide patients with itemized bills upon request.
• File liens in cases of liabilities and assist attorneys as required for judicial system. This may require appearances in court to assist legal counsel with these liability and small claims cases to ensure collection for balances due to hospital.
• Follow up with all liability cases to ensure the appropriate reimbursement for hospital balances.
• Refer problem compromises to the supervisor for approval.
• Provide billing information to other health care providers as appropriate.
• Receive and verify patient information including changes in address, insurance coverage, and effective dates.
• Assist patients in completing Financial Assistance Applications and other payment plans that are available to them.
• Review returned mail to correct and update patient account to reflect changes and generate revised bill as needed.
• Participate in educational programs and in service meetings.
• Participate in councils, quality improvement teams and other such committees as required.
• Maintain quality assurance, safety, environmental and infection control in accordance with established system policies, procedures and objectives.
• Perform other related duties as required.

MINIMUM QUALIFICATIONS:

• BASIC KNOWLEDGE: High school diploma or equivalent.
• Knowledge of Fair Debt Collector Act, computer operations and routine accounting procedures required.
• EXPERIENCE: One year experience in health care collection environment.

Pay Range: $20.96-$34.61

EEO Statement: Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location: Corporate Headquarters - 15 LaSalle Square Providence, Rhode Island 02903

Work Type: 8:00 am - 4:30 pm

Work Shift: Day

Daily Hours: 8 hours

Driving Required: No

As Rhode Island's largest health system and private employer, Brown University Health is the state's premier provider of health services and includes the only Level I Trauma Center for southeastern New England. Today, more than 20,000 people work at Brown University Health and bring their unique skills, experiences, and compassion to their jobs every day. Formed in 1994, Brown University Health is a not-for-profit health system based in Providence, RI comprising three teaching hospitals of The Warren Alpert Medical School of Brown University: Rhode Island Hospital and its Hasbro Children's; The Miriam Hospital; and Bradley Hospital, the nation’s first psychiatric hospital for children; Newport Hospital, Saint Anne's Hospital and Morton Hospital, community hospitals offering a broad range of health services; Gateway Healthcare, the state’s largest provider of community behavioral health care; and Brown Health Medical Group, the largest multi-specialty practice in Rhode Island.

Brown University Health is an equal opportunity employer that values diversity of cultural background, race, gender, age, religion, identity, ability, and perspectives - we are actively committed to a diverse workforce that represents the patients and community that we serve. We are invested in creating a respectful, inclusive, and equitable environment that supports the holistic well-being of our employees and their families.

Join us and help build a healthier future for our patients - and for yourself.

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