Customer Service Specialist

Lifespan; Town of Providence (NY); Sur place; USD 29 000 - 48 000; Plein temps

Résumé du poste

Brown University Health is seeking a dedicated staff member to maintain and improve accounts receivable collection processes for patient accounts. The role involves reviewing ledgers, coordinating with collection agencies, and documenting all collection actions to ensure timely resolutions.

The position requires knowledge of debt collection practices, familiarity with healthcare billing, and strong attention to detail.

Qualifications

• Knowledge of Fair Debt Collection Act and routine accounting procedures.
• Computer operations proficiency required.
• One year of experience in health care collection environment.

Responsabilités

• Utilize the Aged Trial Balance to review patient accounts and identify prior actions taken.
• Refer outstanding accounts to collection agencies when appropriate.
• Document collection actions (dates, notices, calls, credit arrangements).
• Resolve billing questions for walk-ins and discharged patients; provide itemized bills on request.
• File liens and assist attorneys for judicial actions to secure hospital balances.

Connaissances

Fair Debt Collection Act

Computer operations

Routine accounting procedures

Formation

High school diploma or equivalent

Description du poste

SUMMARY:

Under general supervision of Collection/Customer Service Supervisor perform wide variety of duties to collect patient accounts receivable for Brown University Health.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:

• Instill Trust and Value Differences
• Patient and Community Focus and Collaborate

RESPONSIBILITIES:

• Utilizing the Aged Trial Balance report, review patient accounts to ascertain previous billing and collection action taken and work all credit balances.
• Refer outstanding account to collection agency for further action when collection efforts have proven unsuccessful. Interact with all outside precollect and collection agencies as required.
• Document collection action taken on individual accounts including date of collection notices, telephone calls made/received, credit checks and any credit arrangements made.
• Research and resolve billing questions from walk-in and discharged patients, attorneys, third party payors; provide patients with itemized bills upon request.
• File liens in cases of liabilities and assist attorneys as required for judicial system. This may require appearances in court to assist legal counsel with these liability and small claims cases to ensure collection for balances due to hospital.
• Follow up with all liability cases to ensure the appropriate reimbursement for hospital balances. Refer problem compromises to the supervisor for approval.
• Provide billing information to other health care providers as appropriate.
• Receive and verify patient information including changes in address, insurance coverage, and effective dates. Assist patients in completing Financial Assistance Applications and other payment plans that are available to them.
• Review returned mail to correct and update patient account to reflect changes and generate revised bill as needed.
• Participate in educational programs and in service meetings.
• Participate in councils, quality improvement teams and other such committees as required.
• Maintain quality assurance, safety, environmental and infection control in accordance with established system policies, procedures and objectives.
• Perform other related duties as required.

MINIMUM QUALIFICATIONS:

BASIC KNOWLEDGE:

• High school diploma or equivalent.
• Knowledge of Fair Debt Collector Act, computer operations and routine accounting procedures required.

EXPERIENCE:

• One year experience in health care collection environment.

Pay Range:

$20.96-$34.61

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Corporate Headquarters - 15 LaSalle Square Providence, Rhode Island 02903

Work Type:

8:00 am - 4:30 pm

Work Shift:

Day

Daily Hours:

8 hours

Driving Required:

No