Multi Site Customer Service Coordinator

Ricoh; Baltimore (MD); On-site; USD 42,000 - 54,000; Full time

Job summary

Ricoh is seeking a Multi Site Customer Service Coordinator to support daily operations, implement new services, and foster a customer-centric environment across the assigned region.

You will collaborate with management to improve processes, assist in onboarding new accounts and service expansions, and travel between client locations within a 40–50 mile radius. This role values a data-driven mindset and excellent communication for delivering exceptional service.

Qualifications

• Must have a high school diploma with 12 months of relevant work experience.
• Ability to travel between customer locations within a 40-50 mile radius.
• Strong data-driven mindset and excellent communication abilities.

Responsibilities

• Collaborate with management to enhance operational processes and improve best-practice adoption.
• Assist in onboarding new customer accounts and service expansions with Field Implementation Managers.
• Engage with customers in a service-oriented, authentic manner to drive satisfaction.
• Be adaptable and accountable, embracing challenges to deliver exceptional service.

Skills

Data-driven

Communication skills

Customer-centric

Education

High school diploma

Tools

Microsoft Office

Job description

Summary:

Join our team as an Multi Site Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued clients. Your role will encompass supporting daily operations, implementing new services, and fostering a customer-centric environment, all while making a positive impact within your assigned geographical area. Get ready to be part of a dynamic team where your innovative spirit and future-focused mindset drive transformative change!

Roles and Responsibilities:

• Collaborate closely with management to enhance operational processes, ensuring compliance with best practices and driving continuous improvement through data-driven insights.
• Assist in the seamless implementation of new customer accounts and service expansions, providing valuable support to Field Implementation Managers.
• Infuse energy into every interaction, embodying a service-oriented approach that puts the customer first, while remaining open-minded and authentic in your engagements.
• Be adaptable and accountable, embracing challenges with enthusiasm and owning your role in delivering exceptional service.

Qualifications Must Have:

• High school diploma with at least 12 months of relevant work experience.
• Flexibility and adaptability to meet the demands of a dynamic work environment, including the ability to travel between customer locations within a 40-50 mile radius.
• Data-driven and innovative approach, alongside excellent communication abilities and a customer-centric mindset.

Qualifications Nice to Have:

• Additional education beyond high school is encouraged.
• Ability to complete tasks with ease using your proficiency in the Microsoft Office suite and other computer operations.
• Demonstrated with prior experience in customer service or related fields.
• Commitment to personal growth and accountability through ongoing education and development opportunities.

In this transformative role, you'll make a difference every day, contributing to our mission of excellence and client satisfaction. If you're ready to embark on a journey of growth, collaboration, and meaningful impact, we invite you to join our team as an Multi Site Customer Service Coordinator.