Multi Site Customer Service Coordinator

Ricoh; Los Angeles (CA); On-site; USD 40,000 - 62,000; Full time

Job summary

Ricoh in Los Angeles seeks a Multi Site Customer Service Coordinator to support daily operations, coordinate service expansions, and ensure customer-focused delivery across our local client base. You will collaborate with management, assist Field Implementation Managers, and drive improvements through data-driven insights while maintaining a flexible, service-first mindset.

The role requires a high school diploma and at least a year of relevant experience, plus willingness to travel regionally

Qualifications

• High school diploma with at least 12 months of relevant work experience.
• Willingness to travel between client locations within a 40-50 mile radius.
• Strong data-driven approach and excellent communication.

Responsibilities

• Collaborate with management to improve operations using data-driven insights.
• Assist in implementing new customer accounts and service expansions.
• Provide service-oriented engagement with customers, remaining adaptable.
• Own accountability for delivering exceptional service.

Skills

Customer service

Data analysis

Communication skills

Travel flexibility

Education

High school diploma

Tools

Microsoft Office

Job description

Summary:

Join our team as an Multi Site Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued clients. Your role will encompass supporting daily operations, implementing new services, and fostering a customer-centric environment, all while making a positive impact within your assigned geographical area. Get ready to be part of a dynamic team where your innovative spirit and future-focused mindset drive transformative change!

Roles and Responsibilities:

• Collaborate closely with management to enhance operational processes, ensuring compliance with best practices and driving continuous improvement through data-driven insights.
• Assist in the seamless implementation of new customer accounts and service expansions, providing valuable support to Field Implementation Managers.
• Infuse energy into every interaction, embodying a service-oriented approach that puts the customer first, while remaining open-minded and authentic in your engagements.
• Be adaptable and accountable, embracing challenges with enthusiasm and owning your role in delivering exceptional service.

Qualifications Must Have:

• High school diploma with at least 12 months of relevant work experience.
• Flexibility and adaptability to meet the demands of a dynamic work environment, including the ability to travel between customer locations within a 40-50 mile radius.
• Data-driven and innovative approach, alongside excellent communication abilities and a customer-centric mindset.

Qualifications Nice to Have:

• Additional education beyond high school is encouraged.
• Ability to complete tasks with ease using your proficiency in the Microsoft Office suite and other computer operations.
• Demonstrated with prior experience in customer service or related fields.
• Commitment to personal growth and accountability through ongoing education and development opportunities.

In this transformative role, you'll make a difference every day, contributing to our mission of excellence and client satisfaction. If you're ready to embark on a journey of growth, collaboration, and meaningful impact, we invite you to join our team as an Multi Site Customer Service Coordinator.